Store Information
| Day of the Week | Hours |
|---|---|
| Monday | 9:00 AM - 7:30 PM |
| Tuesday | 9:00 AM - 7:30 PM |
| Wednesday | 9:00 AM - 7:30 PM |
| Thursday | 9:00 AM - 7:30 PM |
| Friday | 9:00 AM - 7:30 PM |
| Saturday | 9:00 AM - 7:30 PM |
| Sunday | 10:00 AM - 6:30 PM |
Open Today
(469) 399-0414
1415 E Renner Rd
Building B Suite 200
Richardson, Texas, 75082
1415 E Renner Rd
Building B Suite 200
Richardson, Texas, 75082
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About Hollywood Feed - City Line
Hollywood Feed is a natural and holistic pet specialty retail store in Richardson, TX. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members.
We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.
Rachel Carter
Store Manager
Rachel currently manages Hollywood Feed at Cityline in Richardson, TX which happens to also be her hometown. Starting off as a sales associate, she has worked at that same location since August 2020. She has a love for animals and has been working with them for over 10 years from being a vet tech to volunteering at a wildlife refuge. She enjoys spending her freetime going hiking with her howling black mouth cur Sami and going country dancing.
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor
Recent Reviews
4.9 out of 5.0
Rating 4.9
(403 Reviews)- Rating 5.0Great customer service! Every time I go in everyone is always friendly and super helpful.Response from Hollywood FeedNovember 29, 2022We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
- Rating 5.0Customer service was greatResponse from Hollywood FeedNovember 29, 2022We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
- Rating 5.0employees are always helpful and provide great customer service. Love that I can get high quality food for my catsResponse from Hollywood FeedDecember 1, 2022We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
- Rating 1.0I love HollyWood Feed, but I was sent an email saying I bought something in Richardson and I haven’t been to a location in months, let alone Texas, as I moved away, so I’m a bit concerned.
- Rating 5.0Great customer service. Employees are always super kind. Prices are a little highResponse from Hollywood FeedNovember 16, 2022Whitney, thank you for taking the time to write us a review! We are sorry to hear you were disappointed with our prices and price match guarantee. We have a team dedicated to keeping our prices competitive with other pet supply retailers, while still maintaining the MAP prices that are required by the brands we carry. MAP stands for “Minimum Advertised Price'' and is a legal policy for the lowest possible price a product can possibly be sold for. Our team works hard each day to ensure that we are providing the best products at the best prices, and our store associates and customer service team are always happy to assist in recommending a product that would fit your price range and all three your fur babies needs. We are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer! We hope to see you again soon!
- Rating 5.0Excellent selection, knowledgeable employees and quality products with a guarantee and points earned each time you buy!!Response from Hollywood FeedNovember 9, 2022We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
- Rating 3.0Busy needed more help available
- Rating 5.0Amazing customer service every timeResponse from Hollywood FeedOctober 29, 2022Marla, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
- Rating 5.0Great customer service!Response from Hollywood FeedOctober 31, 2022We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
- Rating 5.0these guys are super helpful and know the answers to all my questions!Response from Hollywood FeedOctober 31, 2022Thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! Come back and see us again soon!
- Rating 5.0Great customer service and so very helpfulResponse from Hollywood FeedOctober 31, 2022We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
- Rating 5.0Staff is always friendly and helpful.Response from Hollywood FeedOctober 30, 2022We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
- Rating 5.0I and the rescue group that I work with have been using Hollywood Feed since they opened. They have an excellent staff at the locations we use and all prices are competitive.Response from Hollywood FeedNovember 2, 2022Marla, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
- Rating 5.0This store has great customer service. Would highly recommend purchasing from this locationResponse from Hollywood FeedOctober 6, 2022Jessica, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
- Rating 5.0This location on Renner Rd and the location on Greenville are the best. The employees go above and Beyond.Response from Hollywood FeedOctober 4, 2022Santa, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
- Rating 5.0Attentive customer helpResponse from Hollywood FeedOctober 4, 2022Cory, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
- Rating 5.0Awesome customer service!Response from Hollywood FeedSeptember 10, 2022Betty, we are always excited to receive such incredible feedback! Great customer service is always something that we strive for, and we are happy to hear we met our goal during your most recent visit! We hope to see you again soon!
- Rating 1.0I was asking one the girls at this store about your new store in Rockwall, where I live, when it was going to open. I said it was taking forever. ya da ya da and then she said "I don't care I'm not the owner It's not my money. Sarcastidly. Typical of her generation. Well I won't be coming back. When your store in Rockwall open then fine but I'm not driving over to your store on Renner Rd just for Duck feet and Bully Sticks which ore overpriced by the way. Duck feet not so much but Bully Sticks absolutely. Buy online. Just my opinion BUT i AM the consumer. Anyway, we like Hollywood Feed but not your Store on Renner, especially the young lady there. there was a young lady and a mnature lady there that day.Response from Hollywood FeedOctober 21, 2022Hi, Harry
Thank you for taking the time to leave us a review. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level.
We are sorry to hear you were disappointed with our prices. We have a team dedicated to keeping our prices competitive with other pet supply retailers. Our team works hard each day to ensure that we are providing the best products at the best prices, and our store associates and customer service team are always happy to assist in recommending a product that would fit your price range and all your fur babies needs. Hollywood Feed does have a price-match guarantee if there are other retailers selling at a lower price. Please let us know which of our competitors have lower prices, and we'd be happy to help!
We are always happy to offer our customers discounts through monthly sales flyers, as well as our Frequent Feeder Program, which provides rewards to customers purchasing brands we carry at our local stores. Please contact our Customer Service Team at bark@hollywoodfeed.com or 888-816-8691 to let us know the product(s) you were interested in.
Our hopes are to have the Rockwall location completed by December, but we have experienced a number of construction delays, so things are slowly progressing. We are also excited for the Rockwall store to open!
We do apologize for your latest experience at our City Line store. This will be escalated to the regional manager, Avery Smith, so he can take the appropriate action with our team members. We ask that you provide us with more details about your experience to Avery directly. Please email him at averysmith@hollywoodfeed.com with d - Rating 5.0I shop at Hollywood Feed in Richardson, TX because the staff is always so helpful and knowledgeable.Response from Hollywood FeedOctober 3, 2022We are always excited to receive such an amazing review! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. Great customer service is always something that we strive for, and we are happy to have such great feedback! We hope to see you again soon!
- Rating 5.0Great customer service, I was able to whisk in and with a little help get a dog birthday gift and still make it in time for the party thanks to the help and quick check out. I love this store it's the go to for both my cat and dog and other family petsResponse from Hollywood FeedSeptember 13, 2022Thank you for the wonderful review! Our team strives to provide speedy and exceptional service for all our customers! We're thrilled you're pleased and hope to see you again soon!
Displaying reviews 1 - 4 out of the 20 most recent