Hollywood Feed Colleyville: {KEYWORDS} in Colleyville, TX

Hollywood Feed - Colleyville

4.9 out of 5.0
Rating 4.9
(351 Reviews)
In-store
Delivery
Pick-up
Hollywood Feed Colleyville: {KEYWORDS} in Colleyville, TX
Store Information
Day of the WeekHours
Monday9:00 AM - 7:30 PM
Tuesday9:00 AM - 7:30 PM
Wednesday9:00 AM - 7:30 PM
Thursday9:00 AM - 7:30 PM
Friday9:00 AM - 7:30 PM
Saturday9:00 AM - 7:30 PM
Sunday11:30 AM - 6:30 PM
Open Today
*Dog Wash Closes An Hour Early Each Day
(682) 325-4498
5600 Colleyville Blvd
Suite A
Colleyville, Texas, 76034
5600 Colleyville Blvd
Suite A
Colleyville, Texas, 76034
Get Directions
Services
Speech BubblesChat with an Expert
Dog house with heart and paw in middleAdoption Days
Bath TubDog Wash
Clippers & CombGrooming Services
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
SAME DAY DELIVERY
IN ABOUT AN HOUR
IN STORES
TALK WITH A LOCAL PET EXPERT!
CAR
CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
FAST, FREE SHIPPING
ON ORDERS OVER $49

About Hollywood Feed

Hollywood Feed is a natural and holistic pet specialty retail store in Colleyville, TX. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.
Christian Garey
Store Manager
Christian loves animals and says that pets will always be a part of his life. He currently owns three dogs (a corgi and two rescues), three cats, an assortment of reptiles, and he even has a couple of aquariums. Outside of work, Christian loves to play video games and the guitar, and even takes up art from time to time. Please feel free to stop by Store 30 to say "Hi!" to Christian and his team and become part of the Hollywood Feed family!
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.9 out of 5.0
Rating 4.9
(351 Reviews)
Leave a Review
  • 4.9 out of 5
    Rating 5.0
    Well kept and friendly and helpful staff. Thank you
    Response from Hollywood Feed
    Cheryl, thank you so much for your excellent review! Our team strives to make every customer’s shopping experience a pleasant one, which is why we keep our stores tidy and well-stocked while offering the best customer service possible! We are thrilled to have such amazing feedback. Hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Great customer service. Thank you for taking payment over the phone so I didn't miss my little missys food since it was the last box.
    Response from Hollywood Feed
    Courtney, thank you so much for such a huge compliment. We are thrilled to hear you love our store, and we're so glad to have you and your pet as part of our Feed Family! Come back and see us again soon.
  • 4.9 out of 5
    Rating 5.0
    Christian (and all of your staff) are kind, courteous, helpful always. They remembered my dog was sick at one point and they ask about him often (he is ok now). My only disappointment is not seeing Christian's sweet little Corgi when we go in...it was always a highlight for us to be greeted by that little guy!
    Response from Hollywood Feed
    Becky, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We take pride in our services, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.9 out of 5
    Rating 5.0
    Very friendly store and I always find something for my dog!
    Response from Hollywood Feed
    Judith, thank you for the wonderful review! We are so happy that your fur-babies are enjoying our products and that you are enjoying the great customer service we aim for. Thank you so much for your continued support! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Customer service is fantastic!
    Response from Hollywood Feed
    Kathy, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
  • 4.9 out of 5
    Rating 5.0
    We have a senior dog that is needing extra help. Christian asked a lot of questions so that he could advise us accordingly. Thank you!
    Response from Hollywood Feed
    Matt, thank you so much for this wonderful review! We are pleased to hear that Christian at our Colleyville location was able to provide you with the best possible service. Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! Come back and see us again soon!
  • 4.9 out of 5
    Rating 5.0
    Great recommendations on treats for my dog! Great customer service!
    Response from Hollywood Feed
    Lydia, thank you for your brilliant review! Our staff are experts in all things pet, and we are so proud to read about our team member's performance! We know that our staff are our biggest resource for our customers, and that's why we train each of our team members for over 40 hours every year on our products, pet health, and nutrition so that they can make excellent recommendations for you and your pets. Just so you know, we are now offering much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you soon!
  • 4.9 out of 5
    Rating 5.0
    great customer service, Rachel and Christian have been a great help with shopping for me then bringing it to my car because I have difficulty walking. Great job!
    Response from Hollywood Feed
    Janet, thank you so much for your wonderful review! Our team always strives to have the best customer service in the industry, and we’re excited to hear that Rachel and Christian at our Colleyville location are doing everything they can to meet that expectation. We strive to take care of our customers first and foremost, and that means helping our patrons out with heavy items. We’re so happy you had such a great experience, and we hope to see you again soon!
  • 4.9 out of 5
    Rating 4.0
    Always good customer service
    Response from Hollywood Feed
    Thank you for this feedback, Kim. Our Colleyville store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. We would love additional feedback to ensure your next visit is better than your last! Please share details of your experience with us at bark@hollywoodfeed.com so we can make improvements. We appreciate you being a part of the Hollywood Feed family! We hope to see you again soon.
  • 4.9 out of 5
    Rating 5.0
    Excellent Costumer service!
    Response from Hollywood Feed
    Connie, thanks so much for this great review! Our team works hard to provide the highest level of customer service possible. We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    friendly staff, huge selection and great prices. love the dog wash stations! super clean location
    Response from Hollywood Feed
    Jeanette, thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best products at the best prices and ensure an excellent experience for each customer! We're thrilled you're pleased with our self wash station at our Colleyville store as well and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Great service and well stocked shelves.
    Response from Hollywood Feed
    Beth, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    I love the Colleyville Hollywood Feed! The staff are always so helpful and welcoming. I take my dog there for the self baths. They have a great selection of food, treats, toys, and accessories.
    Response from Hollywood Feed
    Mitzi, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We are so happy that your fur-baby enjoys our store and the self bath. We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Needed dog food was available and held for me. Thanks!
    Response from Hollywood Feed
    Jeannie, thank you for the wonderful review! We're so glad our team was able to assist you. At Hollywood Feed we aim to provide the best customer service for all of our customers, and we are thrilled to have such great feedback. Come see us again soon!
  • 4.9 out of 5
    Rating 4.0
    Friendly and helpful
    Response from Hollywood Feed
    Thank you Autumn for this feedback. Our Colleyville store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. We would love additional feedback to ensure your next visit is better than your last! Please share details of your experience with us at bark@hollywoodfeed.com so we can make improvements. We appreciate you being a part of the Hollywood Feed family! We hope to see you again soon.
  • 4.9 out of 5
    Rating 4.0
    Good customer service
    Response from Hollywood Feed
    Thank you Janet for this feedback. Our Colleyville store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. We would love additional feedback to ensure your next visit is better than your last! Please share details of your experience with us at bark@hollywoodfeed.com so we can make improvements. We appreciate you being a part of the Hollywood Feed family! We hope to see you again soon.
  • 4.9 out of 5
    Rating 5.0
    Great & Helpful customer service
    Response from Hollywood Feed
    Sandra, we are so glad to hear you loved your experience so much that you gave us 5-stars! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Our family loves Hollywood Feed - Christian at the Colleyville store always has great recommendations for our dog and my "grand dogs"!
    Response from Hollywood Feed
    Thank you Harriet for the wonderful review! Christian is an awesome team member and we are grateful to have them! We are happy that they were able to give you the best customer service and help you find the best food for your dog and granddogs too! Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for visiting Hollywood Feed and being a part of our family! We look forward to seeing you soon!
  • 4.9 out of 5
    Rating 5.0
    The example is correct, great customer service.
    Response from Hollywood Feed
    Susie, we are always excited to receive such incredible feedback! Great customer service is always something that we strive for, and we are happy to hear we met our goal during your most recent visit! We hope to see you again soon!
  • 4.9 out of 5
    Rating 2.0
    We typically are very happy with the customer service in your store. However, last week (wednesday morning) when my wife went to pick up our dog's food, the person working was very unfriendly. My wife had difficulty looking up our account by phone number. She entered it several times and instead of offering another option for looking up the account, the person working there just kept saying "that's not it". Finally my wife called me and I suggested looking it up by email. Once she did that it worked. There was no response from the worker and no offer to help get the food out to the car. From my understanding the clerk maintained a flat affect throughout the entire interaction. This is not the quality of kindness or service that we have come to expect from your store.
    Response from Hollywood Feed
    Jennifer, thank you for reaching out to us. We always appreciate and take value of customer feedback as it helps our company to learn and improve. I'd like to apologize for your experience at our Colleyville store as it appears we've dropped the ball. At Hollywood Feed we take pride in providing excellent customer service. Taking phone numbers and emails are part of our process of getting to know our customers more and to keep up with your purchase history and Frequent Feeder points, so you don't have to! We train our staff to help everyone in the best way possible in providing great customer service and showing utmost respect. We also train and talk to our staff on having great customer service, that includes helping find products at our other store locations and our warehouse and also carrying items to the register and your vehicle.

    I have made sure to escalate your complaint to the Regional Manager of this location, Tom Burke, so that he can address this matter with the Colleyville team. If you would like to reach out to Tom directly, his email is tomburke@hollywoodfeed.com. Again, we are very sorry for your less than exemplary visits, and hope that you will give us the opportunity to make this right!
Displaying reviews 1 - 4 out of the 20 most recent
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