Hollywood Feed Gateway: {KEYWORDS} in Austin, TX

Hollywood Feed - Gateway

4.9 out of 5.0
Rating 4.9
(120 Reviews)
In-store
Delivery
Pick-up
Hollywood Feed Gateway: {KEYWORDS} in Austin, TX
Store Information
Day of the WeekHours
Monday8:30 AM - 5:00 PM
Tuesday8:30 AM - 7:30 PM
Wednesday8:30 AM - 7:30 PM
Thursday8:30 AM - 7:30 PM
Friday8:30 AM - 7:30 PM
Saturday8:30 AM - 7:30 PM
Sunday10:00 AM - 6:00 PM
Open Today
(512) 531-9936
9901 N Capital of Texas Hwy
Suite 150A
Austin, Texas, 78759
9901 N Capital of Texas Hwy
Suite 150A
Austin, Texas, 78759
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Services
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Dog house with heart and paw in middleAdoption Days
Get directions to Hollywood Feed at 9901 N Capital of Texas Hwy Austin, TX
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
SAME DAY DELIVERY
IN ABOUT AN HOUR
IN STORES
TALK WITH A LOCAL PET EXPERT!
CAR
CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
FAST, FREE SHIPPING
ON ORDERS OVER $49

About Hollywood Feed

Hollywood Feed is a natural and holistic pet specialty retail store in Austin, TX. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.
Andy Simon
Store Manager
Andy has been working in the pet supply industry for nearly a decade. He worked for and then managed the e-commerce department and provided customer service for Austin's signature locally-owned and operated pet supply store Bark N' Purr before making the transition to Hollywood Feed. When they purchased Bark N' Purr, Andy stayed on because he believed in Hollywood Feed's dedication to carrying the best products and providing the best customer service possible. He currently has no pets of his own, but don't tell that to his family members. He regularly dog sits and cares for their pack of three dachshunds, a chiweenie, and some kind of Scottish mix.
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.9 out of 5.0
Rating 4.9
(120 Reviews)
Leave a Review
  • 4.9 out of 5
    Rating 5.0
    Always great customer service.
    I went in earlier and due to a recent surgery I am unable to lift more than 20 pounds so I asked the Team member if she could carry both the food and cat litter to the register and my car and she was happy to help! This is why I keep coming back.
    Plus, the employees always seem to happy.
    Response from Hollywood Feed
    Sheila, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in our services, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.9 out of 5
    Rating 5.0
    Extremely helpful and friendly staff!
    Response from Hollywood Feed
    Joe, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Great products and service with loyalty rewards
    Response from Hollywood Feed
    Lucie, thank you for the wonderful review! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal!We have several ways to save on your purchases. Be sure to join our text club and our email subscriptions so you can get coupons and flash sales sent to you. We also have monthly sales so don’t forget to check in with us online and in-store to catch the latest deals! Many of our products are on a Frequent Feeder program and  we try to keep our prices as low as possible - we'll gladly price match our competitors.
  • 4.9 out of 5
    Rating 5.0
    Great prices, products and customer service.
    Response from Hollywood Feed
    Lori, thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! Come back and see us again soon!
  • 4.9 out of 5
    Rating 5.0
    Great, HUGE selection and everyone on staff is super friendly and knowledgeable :)
    Response from Hollywood Feed
    Miaram, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Great selection and super friendly staff!
    Response from Hollywood Feed
    Cassandra, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Love shopping here! Staff is knowledgeable, helpful and professional. They are animal lovers and love their customers.
  • 4.9 out of 5
    Rating 5.0
    The folks here are so helpful and they make getting what we need so easy. They have a really good selection of foods, can deliver the same day and always patiently answer whatever myriad of questions we have with a cheerful attitude. Keep up the good work!! :)
    Response from Hollywood Feed
    Felicia, thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! We are also thrilled you are pleased with our speedy Same Day Delivery Service. Thank you for the wonderful feedback. Hope to see you again soon.
  • 4.9 out of 5
    Rating 5.0
    Great staff and great supply of good stuff for my dog!
    Response from Hollywood Feed
    Fran, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Great customer service
    Response from Hollywood Feed
    Vicky, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Best pup feed store! Friendly service with great products and prices! Love Hollywood Feed!
    Response from Hollywood Feed
    Wow! This review is amazing! Thank you so much for such a huge compliment, Lucie! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer, be it in the store, or through our same day delivery service. We are thrilled to hear you love our store, and we're so glad to have you and your pet as part of our Feed Family! Come back and see us again soon.
  • 4.9 out of 5
    Rating 5.0
    You've replaced Chewy in my life!
    Response from Hollywood Feed
    Wow, Evan! Thank you so much for this huge compliment!!! We would love to hear what we are doing right that helped us replace Chewy for you and your pets. Let us know at bark@hollywoodfeed.com. Thank you once more for the 5-star review and we can't wait to see you again!
  • 4.9 out of 5
    Rating 5.0
    Very helpful and friendly
    Response from Hollywood Feed
    Thank you so much for your amazing feedback, Nicole. Our team works hard to provide the best customer service possible, and we are so happy to hear we accomplished that goal during your most recent visit. Come see us again soon!
  • 4.9 out of 5
    Rating 5.0
    Helpful, friendly staff, good choice of products and greatest return policy! I love the online classes too.
    Response from Hollywood Feed
    Fran, thank you for your wonderful review! We stand behind our products and like our promise says, “If you don’t love it, and your pet doesn’t love it, we will gladly replace it or refund it!” We're so happy our policies, service and products make us an easy choice for you. Come see us again soon!
  • 4.9 out of 5
    Rating 5.0
    Very helpful and professional. Great service and knowledgeable
    Response from Hollywood Feed
    Kris, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We as a team work hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
  • 4.9 out of 5
    Rating 5.0
    Friendly and knowledgeable staff!
    Response from Hollywood Feed
    We are glad that you enjoyed your visit so much that you gave us a 5-star review! Come back and see us again soon!
  • 4.9 out of 5
    Rating 1.0
    Customer service is amazing. But you have to get rid of the air freshener. I get sick every time. It doesn’t matter if I go in or not. The bags smell like air freshener. And the whole drive home I’m nauseous with a headache. Then I have to leave them in the garage for 5 days to air out. You’re making your employees sick too. Please research toxicity of air fresheners. You can have a client with asthma have an anaphylactic reaction.
    Response from Hollywood Feed
    Ingrid, thank you for reaching out to us and expressing your concerns. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. We thank you for your honesty and concern dealing with our stores. I'm terribly sorry to hear that your recent experience was negatively impacted by the scent in the store. While we do have a scent in all of our stores that helps prevent the sometimes unpleasant smells of particular dog chews, treats, and foods, we never intend for it to negatively impact our customers. I have passed along your feedback to the Operational Manager and Regional Manager over this location, so they can ensure the scent is being used properly at the Gateway location. If you'd like to reach out to the Regional Manager, Jana McMillan, directly please email her at janamcmillan@hollywoodfeed.com. Again, I sincerely apologize for your recent experience, and I hope you'll give us the opportunity to make it right!
  • 4.9 out of 5
    Rating 5.0
    Hollywood Feed is the BEST!!! They always have everything you need for your pets, and good prices. They have same day delivery as well.
    Response from Hollywood Feed
    Kathy, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Great service, friendly staff, great products and prices.
    Response from Hollywood Feed
    Lucie, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Wonderful customer service and great selections of food and other items.
    Response from Hollywood Feed
    Lisa, we are THRILLED to hear about your wonderful experience at our store. Great customer service is always something that we strive for, alongside keeping a wide variety of healthy food for your fur baby in stock! We are happy to have such great feedback! Thank you for the review, and we hope to see you again soon!
Displaying reviews 1 - 4 out of the 20 most recent
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Nearby Locations

  • Hollywood Feed 4604 Burnet Rd
    8:30 AM - 5:00 PM 8:30 AM - 7:30 PM 8:30 AM - 7:30 PM 8:30 AM - 7:30 PM 8:30 AM - 7:30 PM 8:30 AM - 7:30 PM 10:00 AM - 6:00 PM
    4604 Burnet Rd
    Link to Location Page
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  • Hollywood Feed 7401 O'Connor Dr
    8:30 AM - 5:00 PM 8:30 AM - 7:30 PM 8:30 AM - 7:30 PM 8:30 AM - 7:30 PM 8:30 AM - 7:30 PM 8:30 AM - 7:30 PM 10:00 AM - 6:00 PM
    7401 O'Connor Dr
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