Hollywood Feed Gateway: {KEYWORDS} in Austin, TX

Hollywood Feed - Gateway

4.9 out of 5.0
Rating 4.9
(110 Reviews)
In-store
Delivery
Pick-up
Hollywood Feed Gateway: {KEYWORDS} in Austin, TX
Store Information
Day of the WeekHours
Monday8:30 AM - 7:30 PM
Tuesday8:30 AM - 7:30 PM
Wednesday8:30 AM - 7:30 PM
Thursday8:30 AM - 7:30 PM
Friday8:30 AM - 7:30 PM
Saturday8:30 AM - 7:30 PM
Sunday10:00 AM - 6:00 PM
Open Today
(512) 531-9936
9901 N. Capital of Texas Hwy
Suite 150A
Austin, Texas, 78759
9901 N. Capital of Texas Hwy
Suite 150A
Austin, Texas, 78759
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Services
Speech BubblesChat with an Expert
Dog house with heart and paw in middleAdoption Days
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
SAME DAY DELIVERY
IN ABOUT AN HOUR
IN STORES
TALK WITH A LOCAL PET EXPERT!
CAR
CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
FAST, FREE SHIPPING
ON ORDERS OVER $49

About Hollywood Feed

Hollywood Feed is a natural and holistic pet specialty retail store in Austin, TX. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.
Andy Simon
Store Manager
Andy has been working in the pet supply industry for nearly a decade. He worked for and then managed the e-commerce department and provided customer service for Austin's signature locally-owned and operated pet supply store Bark N' Purr before making the transition to Hollywood Feed. When they purchased Bark N' Purr, Andy stayed on because he believed in Hollywood Feed's dedication to carrying the best products and providing the best customer service possible. He currently has no pets of his own, but don't tell that to his family members. He regularly dog sits and cares for their pack of three dachshunds, a chiweenie, and some kind of Scottish mix.
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.9 out of 5.0
Rating 4.9
(110 Reviews)
Leave a Review
  • 4.9 out of 5
    Rating 5.0
    Best pup feed store! Friendly service with great products and prices! Love Hollywood Feed!
  • 4.9 out of 5
    Rating 5.0
    You've replaced Chewy in my life!
  • 4.9 out of 5
    Rating 5.0
    Very helpful and friendly
    Response from Hollywood Feed
    Thank you so much for your amazing feedback, Nicole. Our team works hard to provide the best customer service possible, and we are so happy to hear we accomplished that goal during your most recent visit. Come see us again soon!
  • 4.9 out of 5
    Rating 5.0
    Helpful, friendly staff, good choice of products and greatest return policy! I love the online classes too.
    Response from Hollywood Feed
    Fran, thank you for your wonderful review! We stand behind our products and like our promise says, “If you don’t love it, and your pet doesn’t love it, we will gladly replace it or refund it!” We're so happy our policies, service and products make us an easy choice for you. Come see us again soon!
  • 4.9 out of 5
    Rating 5.0
    Very helpful and professional. Great service and knowledgeable
    Response from Hollywood Feed
    Kris, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We as a team work hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
  • 4.9 out of 5
    Rating 5.0
    Friendly and knowledgeable staff!
    Response from Hollywood Feed
    We are glad that you enjoyed your visit so much that you gave us a 5-star review! Come back and see us again soon!
  • 4.9 out of 5
    Rating 1.0
    Customer service is amazing. But you have to get rid of the air freshener. I get sick every time. It doesn’t matter if I go in or not. The bags smell like air freshener. And the whole drive home I’m nauseous with a headache. Then I have to leave them in the garage for 5 days to air out. You’re making your employees sick too. Please research toxicity of air fresheners. You can have a client with asthma have an anaphylactic reaction.
    Response from Hollywood Feed
    Ingrid, thank you for reaching out to us and expressing your concerns. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. We thank you for your honesty and concern dealing with our stores. I'm terribly sorry to hear that your recent experience was negatively impacted by the scent in the store. While we do have a scent in all of our stores that helps prevent the sometimes unpleasant smells of particular dog chews, treats, and foods, we never intend for it to negatively impact our customers. I have passed along your feedback to the Operational Manager and Regional Manager over this location, so they can ensure the scent is being used properly at the Gateway location. If you'd like to reach out to the Regional Manager, Jana McMillan, directly please email her at janamcmillan@hollywoodfeed.com. Again, I sincerely apologize for your recent experience, and I hope you'll give us the opportunity to make it right!
  • 4.9 out of 5
    Rating 5.0
    Hollywood Feed is the BEST!!! They always have everything you need for your pets, and good prices. They have same day delivery as well.
    Response from Hollywood Feed
    Kathy, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Great service, friendly staff, great products and prices.
    Response from Hollywood Feed
    Lucie, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Wonderful customer service and great selections of food and other items.
    Response from Hollywood Feed
    Lisa, we are THRILLED to hear about your wonderful experience at our store. Great customer service is always something that we strive for, alongside keeping a wide variety of healthy food for your fur baby in stock! We are happy to have such great feedback! Thank you for the review, and we hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Amazing service!!!
    Response from Hollywood Feed
    Jet, thank you for the terrific feedback! Our team always strives to have the best customer service in the industry, and we’re excited to hear that we’ve met your expectations during your visit. Thank you again, and we hope to see you soon!
  • 4.9 out of 5
    Rating 5.0
    Great store. Very helpful staff and my dogs love their treat selection.
    Response from Hollywood Feed
    Amber, thank you for your superb review! We believe that our customers and their pets deserve the highest quality products and the best possible service, and we’re thrilled to have such amazing feedback. We look forward to seeing you and your pets again soon!
  • 4.9 out of 5
    Rating 4.0
    good customer service although it would be nice if at the register they would mention the current specials especially if you already were going to purchase it...like the 3rd one free kind of thing
    Response from Hollywood Feed
    Carol, thank you for your positive review. We strive to have the best customer service in the industry, therefore I am sorry the sales were not mentioned at checkout! I've escalated your comments to the Regional Manager over this location, Jana, so that she can address this with the team. We hope you'll give us the opportunity to improve on your next visit!
  • 4.9 out of 5
    Rating 5.0
    Very pleased with, not only the helpfulness, but the knowledge of the Hollywood Feed staff; I do wish it was still called Bark N Purr, which to me was an Austin business and not a national chain, but I guess they needed to grow? I will not stop shopping here - I love the store and the staff!
    Response from Hollywood Feed
    We truly appreciate your continued support and the great review! Thank you so very much. We look forward to seeing you again soon!
  • 4.9 out of 5
    Rating 5.0
    Customer service was excellent. Also, I really like the lupine brand of collars and they have a wide selection.
    Response from Hollywood Feed
    Seth, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our selection of Lupine collars and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    The staff is knowledgeable and friendly!
    Response from Hollywood Feed
    Thank you for the wonderful review, Samantha! Our team attends monthly training on nutrition and products to ensure well-informed service for our customers! We're thrilled you're pleased and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    My dogs love the house brand treats, and the dude who helped was cool.
    Response from Hollywood Feed
    Thank you for the wonderful review, Colin! We are so happy that your fur-baby enjoys our products, and we hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Friendly staff, great selection
    Response from Hollywood Feed
    Bitsy, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    The service was great as usual!
    Response from Hollywood Feed
    Thank you for the splendid review, Randa! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Always love shopping and taking to employees. Very well informed on products
    Response from Hollywood Feed
    Thank you for the wonderful review, Jacqueline! Our team attends monthly training on nutrition and products to ensure well-informed service for our customers! We're thrilled you're pleased and hope to see you again soon!
Displaying reviews 1 - 4 out of the 20 most recent
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Nearby Locations

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