Store Information
| Day of the Week | Hours |
|---|---|
| Monday | 9:00 AM - 7:00 PM |
| Tuesday | 9:00 AM - 7:00 PM |
| Wednesday | 9:00 AM - 7:00 PM |
| Thursday | 9:00 AM - 7:00 PM |
| Friday | 9:00 AM - 7:00 PM |
| Saturday | 9:00 AM - 7:00 PM |
| Sunday | 11:30 AM - 6:30 PM |
Open Today
(901) 249-5691
5502 Poplar Ave
Suite 1
Memphis, Tennessee, 38119
5502 Poplar Ave
Suite 1
Memphis, Tennessee, 38119
Services
Chat with an Expert
Adoption Days
Dog Wash
Grooming Services
SAME DAY DELIVERY
IN ABOUT AN HOUR
IN STORES
TALK WITH A LOCAL PET EXPERT!
CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
FAST, FREE SHIPPING
ON ORDERS OVER $49
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About Hollywood Feed
Hollywood Feed is a natural and holistic pet specialty retail store in Memphis, TN. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members.
We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.
Taylor Frank
Store Manager
Taylor is the Store Manager at the Poplar/Yates location. He has been with Hollywood Feed for over five years. In his free time, he enjoys spending time with his family, friends, and his dogs. He also enjoys playing games and exploring the city with his friends! Taylor and his team would love to see you, so feel free to stop by Store 20!
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor
Recent Reviews
4.9 out of 5.0
Rating 4.9
(275 Reviews)- Rating 5.0Excellent customer service and there is always someone available for help.
- Rating 5.0Great customer service, excellent selection & my order is ALWAYS ready when I need it !Response from Hollywood FeedAugust 3, 2021Angela, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We are also thrilled you are pleased with our speedy Same Day Delivery Service. We hope to see you again soon!
- Rating 5.0Customer service is excellent!Response from Hollywood FeedAugust 2, 2021James, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
- Rating 5.0Employees are always so well informed and helpful from the moment you walk in the store.Response from Hollywood FeedAugust 2, 2021Karen, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. We're thrilled you're pleased and visit us again soon!
- Rating 5.0Knowledgable, helpful, engaged staff!Response from Hollywood FeedAugust 2, 2021Keith, thank you for the terrific feedback! Our team always strives to have the best customer service in the industry, and we’re excited to hear that we’ve met your expectations during your visit. Thank you again, and we hope to see you soon!
- Rating 5.0Very clean store..well- stocked- employees are very knowledgeable & helpful. Always a very smooth transaction.Response from Hollywood FeedAugust 2, 2021Charley, thank you so much for your excellent review! Our team strives to make every customer’s shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! Hope to see you soon!
- Rating 5.0Always fun shopping at Hollywood Feed!! Great service and lots of choices.Response from Hollywood FeedAugust 2, 2021Stephany,thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
- Rating 5.0Consistently excellent service and top-quality products in a clean, well-organized store that's easy to navigate. The grooming services are great, too!Response from Hollywood FeedJuly 28, 2021Stephenie, we truly appreciate your continued support and the great review! Thank you so very much.
- Rating 5.0Excellent customer service always!Response from Hollywood FeedJuly 27, 2021Tinesha, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
- Rating 4.0The staff was helpful and pleasantResponse from Hollywood FeedJuly 27, 2021Michael, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your 4-Stars indicate that we have room to improve, so we would love to hear more about your recent visit. Feel free to email us at bark@hollywoodfeed.com with details regarding your experience. We certainly hope to hear from you soon and that you'll give us the opportunity to make your next visit better than your last!
- Rating 5.0Nice staffResponse from Hollywood FeedJuly 26, 2021Renita, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
- Rating 4.0The staff was very helpful and politeResponse from Hollywood FeedJuly 26, 2021Michael, thank you for the terrific feedback! Our team always strives to have the best customer service in the industry, and we’re excited to hear that we’ve met your expectations during your visit. Feel free to email us at bark@hollywoodfeed.com to let us know how to make your next visit a 5 star experience! Thank you again, and we hope to see you soon!
- Rating 5.0superior serviceResponse from Hollywood FeedJuly 26, 2021Bob, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
- Rating 5.0very helpful and friendlyResponse from Hollywood FeedJuly 19, 2021Carol, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
- Rating 5.0Everyone is greatResponse from Hollywood FeedJuly 19, 2021Kevin, we are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great, too! Thank you for the review and hope to see you again soon!
- Rating 5.0Friendly staff very helpfulResponse from Hollywood FeedJuly 19, 2021Patti, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you and your sweet Frenchie again soon!
- Rating 5.0excellent customer service and great selectionResponse from Hollywood FeedJuly 19, 2021David, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
- Rating 5.0Great customer service!
Great advice!Response from Hollywood FeedJuly 18, 2021Angela, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. We're thrilled you're pleased and visit us again soon! - Rating 1.0We brought my labradoodle in for grooming today 7/14/2021 (cut and bath). She's had a couple of bad experiences with PetSmart and Petco thus far, and grooming at home was not as successful as I’d like to admit, So we were actively looking for a groomer that could spend a little extra time to make sure this was a positive experience for our dog. At this point I’ve had nothing but positive experiences so far with Hollywood feed so we thought this might be a good fit.
When we dropped her off, we knew our dog is anxious and scared of the groomers. I talked through that with the groomer and areas we've had trouble grooming when we've tried ourselves in the past. The time it took (4 -5 hours) was roughly on point with the estimate given, and the price was better. The groomer was able to get the full cut done and it looks amazing.
The reason we’re only giving one star is we discovered when we got home from picking her up that our dog was cut very noticeably in a few spots around her genital area. I’m not upset that this happened. I understand sharp objects around a scared dog has the potential for incidents. However I am incredibly frustrated by the fact that I was not notified when it happened, when they called to let us know we could pick her up, or when I picked her up and asked the groomer directly “how did the haircut go”. I’m honestly in the dark here. This is the first time this has happened. Should I not bring her back? Is there something I can do at home to help with a future visit? Did she get any treatment for the cuts? I’m currently reaching out to my vet for answers. The integrity and trust of this location was destroyed for me and my family today. Again, not because it happened, but because no one cared enough to notify us.Response from Hollywood FeedJuly 20, 2021Thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry, and of course a deep and profound love of all animals. Therefore, I am sorry to hear that the recent interaction you experienced with the staff at our Poplar/Yates location caused a loss of faith. We believe that trust and customer service go hand-in-hand, and neglecting to inform you of a grooming mishap does not align with our mission. After discussing the incident with the staff at the location, I have discovered that they were completely unaware of any cuts on your pet. It may have been that the bleeding wasn't as noticeable at that point, or as the groomer noted it could have been mistaken for skin irritation due to the intense matting. When these mistakes occur we want to be transparent with our customers. We sincerely believe this incident was not a case of withholding the truth, but a case of our team being completely unaware of what had occurred. I have made sure to escalate your complaint to the Regional Manager of this location, Christa, so that she can address this matter with the team and encourage them to be more perceptive of incidents like this in the future. If you would like to reach out to her directly, her email is christa@hollywoodfeed.com. Again, I am very sorry for your less than exemplary recent visit, and hope that you will give us the opportunity to make this right! - Rating 5.0I feel as if I'm talking to my best friends. The staff is knowledgeable and friendly.Response from Hollywood FeedJuly 6, 2021Robert, we’re very proud of the compliment on our team at our Poplar/Yates store! We are pleased to have such a great staff! We value every customer and believe in having a connection and bond in making you feel like family! Thank you for being a part of the Hollywood Feed Family! Come back to visit again soon!
Displaying reviews 1 - 4 out of the 20 most recent