Hollywood Feed Germantown

Thank you Randa for this feedback. Our Erin Way store works hard to give good customer service to everyone. Although every visit may not be perfect at all of our locations we thank you for continuing to shop with us. We would love additional feedback to ensure your next visit is better than your last at our Germantown store! Please share details of your experience with us at bark@hollywoodfeed.com so we can make improvements and turn that 4-star into a 5-star. We appreciate you being a part of the Hollywood Feed family! We hope to see you again soon.

Carolyn we are THRILLED to hear about your wonderful experience at our Germantown store. We think they’re pretty great, too! Thank you for the review and hope to see you again soon!

Wendy, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!

Gray, thank you for the kind words! We are proud of our stores and the teams! Great customer service is always something that we strive for and we are happy to have such great feedback! Michelle is an awesome team member and we are grateful to have her! We are happy that she was able to give you the best customer service and help you find the best supplies for your new dog. And congratulations on your new fur-baby! We'd love to learn more about how we could improve from 3-stars to 5-stars - please email us your feedback at bark@hollywoodfeed.com. We hope to see you again soon!

We are thrilled to hear you are enjoying our Same Day Delivery service, Bob! Thank you so much for this great feedback! We hope to see you again soon!

Thank you for the wonderful review, Anne! We're thrilled you're pleased with our service and hope to see you again soon!

Cynthia, our team attends monthly training so we can better serve our customers and their furry friends! We also have a team dedicated to keeping our prices competitive with other retailers, and we even have a Price Match Guarantee! If you find an identical item at another retailer for a lower price, let us know so we can investigate and match it for you! Finally, please email us at bark@hollywoodfeed.com if you think one of our items is priced too high - we do miss things sometimes but want to make sure you’re getting the best deal! We hope to see you again soon.

Mary, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!

Joyce, thank you for your amazing review! Our team works hard to ensure that we are providing the best possible customer experience, and that includes giving expert recommendations based on over 40 hours of training on our products, nutrition, and pet health. Thank you for supporting HFU!

Thank you for your superb review! We believe that our customers and their pets deserve the highest quality products and the best possible service, and we’re thrilled to have such amazing feedback. We look forward to seeing you again soon!

Thank you Perry for this great review! We are so glad to hear you loved your experience so much that you gave us 5-stars! We hope to see you again soon!

Lindsey, thank you so much for your positive review! Our team aims to provide the highest level of customer service possible while attending to each individual's needs (and pace!). We are thrilled that you were pleased with our quick and efficient service, and we hope to see you again soon!

Geraldine, we're ecstatic that you loved our Germantown store you gave us 5-stars! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!

Sue, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!

Thank you for this awesome review, Katie!! Our team works hard to be well informed on the products we carry and keep our shelves stocked with the best options for you and all of the fur-babies. Come back and see us again soon!

Brittan, thank you for your superb review! We believe that our customers and their pets deserve the highest quality products, with the best prices, and the best possible service! Making your shopping experience convenient and easy is what we are here for. We’re thrilled to have such amazing feedback! We look forward to seeing you again soon!

Thank you Whitney for taking the time to give us a review. We are glad that you enjoyed your visit so much that you gave us 5-stars! Come back and see us again soon!

Thank you Karen for this 5-star review! Great customer service is always something that we strive for and we are happy to have such great feedback! We are glad our Germantown team was able to assist you and happy the vest was successful. It's great to hear the duck feet is a favorite for your pups as well! We hope to see you again soon!

Thank you for taking the time to leave us a review, Martha! We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I am terribly sorry to hear that we missed the mark during your last visit to our Germantown location. I have made sure to escalate your complaint to the Regional Manager of this location, Christa Gilliland, so that they can address this matter with the team. If you would like to reach out to her directly, her email is christa@hollywoodfeed.com. Again, I am very sorry for your less than exemplary recent visits, and hope that you will give us the opportunity to make this right!