About Hollywood Feed Simpsonville
Hollywood Feed is a natural and holistic pet specialty retail store. We aim to provide superior customer service and work to improve the lives of pets. Hollywood Feed was established in 1950 as the local feed store on Hollywood Street in Memphis, TN. We counted the Memphis Zoo, Memphis Animal Services, and the Memphis police force among our original house accounts. Over the next three decades, Hollywood Feed was the place to get pet food, good advice, and friendly service. After being customers for many years, the current owners acquired Hollywood Feed in 2006 with the intention of building on the legacy of helping pets, their owners, and people in the community.
Today, Hollywood Feed continues our commitment to help pets and people by offering our four-legged friends high-quality foods, USA-made treats, toys, beds, and more. Our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists every year. We believe the best customer service involves helping pet owners make informed decisions about pet products.
Hollywood Feed also remains committed to the community. Our "Made In" products are sourced 100% from the United States and produced by Americans in the communities we serve. In addition, we donate over 100,000 pounds of dog food and other supplies every year to our rescue group partners. Each of our retail locations hosts regular adoption events with local shelters and rescue groups.
At Hollywood Feed, we have always believed in doing what is right for our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. That’s why we stand by our Hollywood Feed Promise: "If your pet doesn't love it, or you don't love it, we'll gladly replace or refund it."
We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.
- Rating 5.03/7/19The personnel at Hollywood Feed have been very helpful when choosing food treats and toys for our cat and dog. I recommend this store to anyone who is looking for natural foods and knowledge for their furry family.Response from Hollywood Feed3/8/19Linda, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! It is always a pleasure to have such wonderful feedback!
- Rating 5.03/7/19👍Response from Hollywood Feed3/8/19Gordon, thank you for the SUPER 5-star review!!!
- Rating 5.03/7/19Better than great customer service! They have been wonderful every time we’ve been in and helped us so much with our pets! Thank you 😊Response from Hollywood Feed3/8/19Vincetta, we are always excited to receive such an amazing review! Great customer service is always something our associates strive for and we are happy to have such great feedback!
- Rating 5.02/22/19Great customer service and the staff is really knowledgeableResponse from Hollywood Feed2/22/19Thank you for this amazing review, Evan!! Our team works hard to provide the best service, products, and information during every visit!!
- Rating 5.02/21/19Staff is knowledgeable and friendly! Great products! My dogs love all the goodies and they have cute dog items for the home!Response from Hollywood Feed2/22/19Jessica, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
- Rating 5.01/19/19Great customer service, everyone is always very helpful when we try to find new foods for our overly picky bunch of dogs. The selections and quality as well as the guarantees will all keep me coming back! Oh yea ... toy prices, collars and beds are all made more affordable and fun to choose!Response from Hollywood Feed1/19/19Lori, thank you so much for taking the time to leave such a fantastic review! Our team always strives to provide the best quality product for your pet's specific needs! We're thrilled to hear you're pleased with our service and hope to see you again soon!
- Rating 3.01/18/19It’s really hit or miss with customer service. There’s often a visiting manager who seems to know a lot about products and animals in general. There’s one local associate that’s clueless. Bless her heart, I’m thinking that the light may not be onResponse from Hollywood Feed1/21/19Thank you for reaching out to us with your concerns. Hearing from our customers is important to us. Even if the feedback is negative, we appreciate the communication so that we know what needs addressed. We pride ourselves on the amount of training each of our employees receive so we can better serve our customers and their furry friends. Please know our priority is to always try and do what is right by our customers and we hope that you will give us the opportunity to make this right. I am sorry to hear about the poor experience you had at this location. I have reached out to the store's Regional Manager. She will be investigating the concerns and discussing this with the staff at this location. Thank you again for bringing this to our attention.
- Rating 5.012/29/18It does not matter what I want or ask when I come into the store, I am always greeted with warmth and smiles. Very professional and knowledgeable personnel. Would recommend to anyone.Response from Hollywood Feed12/29/18Thank you for the fantastic review, Deb! Our team works hard to make every experience excellent for our customers and their four-legged friends by providing exceptional service! We're thrilled you're pleased and hope to see you again soon!
- Rating 5.012/29/18Pleasant “, helpful staffResponse from Hollywood Feed12/29/18Thank you so much for the great review, Sandra! Our team aims to go above and beyond for every customer! We hope to see you again soon!
- Rating 5.012/28/18Very nice and helpfulResponse from Hollywood Feed12/28/18Kelly, thank you so much for the wonderful review! Out team strives to make each customer's visit the best experience possible! We hope to see you again soon!
- Rating 5.012/28/18Great customer service! You carry the brand I love. Fromms.Response from Hollywood Feed12/28/18Barbara, thank you so much for the wonderful review! We work hard to keep our shelves stocked with quality products for our sweet furry friends! We're so happy to hear that you are pleased!
- Rating 5.012/28/18Fabulous customer service - very patient with me while showing me all the options for treats and food! Convenient place to shop for healthy treats/food for my dogs!Response from Hollywood Feed12/28/18Dede, thank you so much for the wonderful review! Our compassionate team attends monthly training on pet products, health, and nutrition so we are able to better serve our customers and their furry friends! We're so happy to hear that you are pleased and we hope to see you again soon!
- Rating 5.012/8/18Always helpful employees and very clean storeResponse from Hollywood Feed12/9/18Amanda, thank you so much for the amazing review! Our team works hard to make each visit the best experience possible! We hope to see you again soon!
- Rating 5.012/7/18The personnel at Hollywood Feed have been very helpful in answering questions about their brand of pet food and recommending items for both my cat and puppy. I enjoy going into the store and have no issues about bringing puppy into the store to help me decide what he likes and doesn't. I recommend this store to anyone who has a furry friend.Response from Hollywood Feed12/8/18We appreciate this amazing review, Linda!! Our team works hard to provide the very best service to all of our guests - especially our four-legged guests! We aim to find the options most suited for your pets particular needs. We hope to see you and your curious puppy again soon!!
- Rating 5.012/7/18Great customer service from Courtney. Very helpful over the phone and in the store!Response from Hollywood Feed12/7/18Debara, thank you for the fantastic feedback! Our team strives to provide exceptional service, and we're thrilled to hear that Courtney was able to get you taken care of! Please come and visit us again!!
- Rating 5.012/7/18I am so grateful to have Hollywood Feed in Greenville! They are so knowledgeable about their products and carry such wonderful fun different items and toys!
I have so much fun going in and am never disappointed neither are my furry friends ... I admit I even giggle!
I cannot say enough about them, they are wonderful!Response from Hollywood Feed12/7/18Vincetta, thank you for the incredible review! We have teams dedicated to keeping our shelves stocked with a variety of quality products and to making sure each of our customers are pleased during their visits! We're thrilled to hear that you and you furry friends enjoy your visits and we hope to see you again soon!
- Rating 5.012/7/18So excited you carry Fromm cat food - I prefer buying local vs. online. Would super love it if you carried Dr. Esleys (sp?) multi cat litter!
Customer service has ALWAYS been exceptional on each one of my visits. Kind, professional, helpful, and friendly - thank you!Response from Hollywood Feed12/7/18Wow! Thank you for the truly glowing review Katie! We're absolutely thrilled to hear that you are pleased and we hope to see you again soon!
- Rating 4.010/15/18Very helpful employees. However, I'm usually the only customer there. I was a mail order customer and never received a notice that there was a local store coming to my area. I feel that is very slack marketing. I don't know why you wouldn't notify anyone and everyone who had ordered from you before?Response from Hollywood Feed10/15/18Caroline, thank you for taking the time to share your feedback! We always value hearing from our customers as it helps us to learn and improve. When we open new stores we announce it at the bottom of our promotional emails, so that all of our customers subscribed to our email list are notified. We certainly apologize if you didn't receive any notification, as we want all of our customers to be able to enjoy our brick and mortar stores, if possible. Your feedback will be shared with our E-Commerce Director and marketing team so we can ensure we share new and relevant information with all of our customers. If there is ever anything else that we can assist you with, please do not hesitate to contact us at 888-816-8691!