PetPeople by Hollywood Feed - Beckett

4.7 out of 5.0
Rating 4.7
(33 Reviews)
In-store
Delivery
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Store Information
Day of the WeekHours
Monday9:00 AM - 7:30 PM
Tuesday9:00 AM - 7:30 PM
Wednesday9:00 AM - 7:30 PM
Thursday9:00 AM - 7:30 PM
Friday9:00 AM - 7:30 PM
Saturday9:00 AM - 7:30 PM
Sunday10:00 AM - 6:30 PM
Open Today
(513) 682-5344
7996 Princeton Glendale Rd
West Chester, Ohio, 45069
7996 Princeton Glendale Rd
West Chester, Ohio, 45069
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Services
Speech BubblesChat with an Expert
Dog house with heart and paw in middleAdoption Days
Bath TubDog Wash
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
dog with bag
SAME DAY DELIVERY
GET SUPPLIES TODAY
IN STORES
TALK WITH A LOCAL PET EXPERT!
CAR
CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
shopping screen
FAST, FREE SHIPPING
ON ORDERS OVER $49

About PetPeople by Hollywood Feed Beckett

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in West Chester, OH. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed is a different breed of pet supply store.
Deborah Doyle
Store Manager
Deborah is a store manager for Hollywood Feed and absolutely loves her job because she gets to help their customers find the perfect solution to the best food/treats/supplements for their pet. She has celebrated accomplishments her and he team have achieved in sales and visuals of the store by pushing them to be their best and never leaving it unnoticed by thanking them for a good job. She has a German Shepard that is 4 yrs old and her name is Layla and a German Shepherd/Lab that is 6 years old named Gunner (Gunner Bunner). She spends a lot of my time entertaining them. Her kids are grown so it is mainly her, and Layla and Gunner. They love going to the park a lot and Layla loves to run in open fields to chase birds (she never catches). They both love balls!!!!
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.7 out of 5.0
Rating 4.7
(33 Reviews)
Leave a Review
  • 4.7 out of 5
    Rating 4.0
    Great customer service
    Response from Hollywood Feed
    Jody this review is amazing! Thank you for the kind words! We are proud of our stores and the teams! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We'd love to learn more about how we could improve from 4-stars to 5-stars - please email us your feedback at bark@hollywoodfeed.com. We hope to see you again soon!

    Bryan Y.
    Customer Service Liaison
    Hollywood Feed

    Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!
  • 4.7 out of 5
    Rating 5.0
    Friendly, helpful, knowledgeable staff. I’m comfortable that I am getting best quality food and treats for my pets.
    Response from Hollywood Feed
    Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!


    Taylor M.
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.7 out of 5
    Rating 5.0
    People who work there are very knowledgeable and caring.
    Response from Hollywood Feed
    Carol,

    We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!

    Michael S
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.7 out of 5
    Rating 4.0
    While I did shop at Hollywood Feed Yesterday, I am not Becky. I hope you verify the email and phone number
  • 4.7 out of 5
    Rating 5.0
    We were greeted and offered help. Products were organized and everything was clean. Great experience all around :)
    Response from Hollywood Feed
    Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Always helpful, always greeted. Never had a bad experience there!
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    We are new dog parents and the knowledge of the associates was amazing. We will definitely be repeat customers. Great prices! If you haven't been in their store you should get there. :)
    Response from Hollywood Feed
    Thank you for your brilliant review! Our staff are experts in all things pet, and we are so proud to read about our team member's performance! We know that our staff are our biggest resource for our customers, and that's why we train each of our team members for over 40 hours every year on our products, pet health, and nutrition so that they can make excellent recommendations for you and your pets. Just so you know, we are now offering much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you soon!
  • 4.7 out of 5
    Rating 5.0
    Lee is very knowledgeable and always friendly.
    Response from Hollywood Feed
    We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    The sales rep took a lot of time with me helping me find the products that would help meet my needs. He seemed to know alot about pet foods and pet care. Very pleased with his service
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Friendly, helpful staff. Great variety of products.
    Response from Hollywood Feed
    Ernie, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.7 out of 5
    Rating 5.0
    Very helpful with pet food choices for specific needs. Awesome customer service too!
    Response from Hollywood Feed
    Thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! Come back and see us again soon!
  • 4.7 out of 5
    Rating 5.0
    Always pleasant staff!
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Dog wash facilities were great!
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We are so thrilled that you loved our SPA stations! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 1.0
    Went there today at 4:30 and the doors were locked. Employees were inside so either they didn't want to deal with customers or they closed early. Disappointing they didn't have a sign saying so.
    Response from Hollywood Feed
    Hi Pamela, I am so sorry to hear about your experience at our Beckett location this afternoon! I called the store about 30 minutes after we received your review, and they assured me they were open and operating normally. The staff there did inform me that their doors are particularly heavy, which might have been what you experienced today. I have made sure to escalate your complaint to the Regional Manager of this location, Kelly Huchthausen, so that she can address this matter with the team. If you would like to reach out to her directly, her email is kellyhuchthausen@hollywoodfeed.com. Again, I am very sorry for your less than exemplary recent visit, and hope that you will give us the opportunity to make this right!
  • 4.7 out of 5
    Rating 5.0
    Great experience but need more savings coupons
    Response from Hollywood Feed
    Natalie, thank you so much for your fabulous review. We love hearing about the wonderful experiences our customers have had at our establishment! A great thing we are able to offer when it comes to pricing is our amazing price match guarantee! If you find a competitor that has the same product at a lower price, don't hesitate to let us know, we are happy to match that price! Thank you for your feedback and we hope to see you again soon!
  • 4.7 out of 5
    Rating 3.0
    I answered a very lengthy survey last week and was supposed to receive a coupon via email, but I did not receive anything. So I won't be doing any more surveys.
    Response from Hollywood Feed
    Thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your 3-Stars indicate that we have room to improve, so we would love to hear more about your recent visit. Please email us a bark@hollywoodfeed.com so we can remedy this situation! We certainly hope to hear from you soon and that you'll give us the opportunity to make your next visit better than your last!
  • 4.7 out of 5
    Rating 5.0
    Staff was very helpful, and I was able to get everything I needed.
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Great service
  • 4.7 out of 5
    Rating 5.0
    I had wonderful help. Friendly and knowledgeable in helping me with my pets needs.
    Response from Hollywood Feed
    Thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! Come back and see us again soon!
  • 4.7 out of 5
    Rating 5.0
    Great customer service and rewards. Debbie is great as are others. I was very skeptical with the changeover. One suggestion…name tags please.
    Response from Hollywood Feed
    Jody, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
Displaying reviews 1 - 4 out of the 20 most recent
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Nearby Locations

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  • PetPeople by Hollywood Feed 756 N Main St
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