PetPeople by Hollywood Feed - Royalton

4.9 out of 5.0
Rating 4.9
(75 Reviews)
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Store Information
Day of the WeekHours
Monday9:00 AM - 7:30 PM
Tuesday9:00 AM - 7:30 PM
Wednesday9:00 AM - 7:30 PM
Thursday9:00 AM - 7:30 PM
Friday9:00 AM - 7:30 PM
Saturday9:00 AM - 7:30 PM
Sunday10:00 AM - 6:30 PM
Open Today
(440) 238-2125
Grooming: 1-400-783-1826
18360 Royalton Rd
Strongsville, Ohio, 44136
18360 Royalton Rd
Strongsville, Ohio, 44136
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Dog house with heart and paw in middleAdoption Days
Bath TubDog Wash
Dog Scissors and CombGrooming Services
Get directions to PetPeople by Hollywood Feed at 18360 Royalton Rd Strongsville, OH
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
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About PetPeople by Hollywood FeedRoyalton

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Strongsville, OH. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed is a different breed of pet supply store.
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.9 out of 5.0
Rating 4.9
(75 Reviews)
Leave a Review
  • 4.9 out of 5
    Rating 5.0
    I love this store. Every employee is kind and helpful. They are also very knowledgeable about food, and any other dog product. The staff at this store are absolutely the best.
    Response from Hollywood Feed
    We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon!



    Taylor M.
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.9 out of 5
    Rating 5.0
    great place, great people and best groomers
    Response from Hollywood Feed
    Thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about our Strongsville store! We think they're awesome too. You and your fur baby are like family to us and we're happy you have allowed us a great connection with our team. Our groomers love to make every pet look and feel like royalty and we're thrilled to know that they have met your expectations! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!


    Taylor M.
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.9 out of 5
    Rating 4.0
    The have changed the products and not like it.
  • 4.9 out of 5
    Rating 5.0
    I really appreciate all the advice and info to help me with my new fur baby.
    Response from Hollywood Feed
    We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!


    Taylor M.
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.9 out of 5
    Rating 5.0
    customer service is excellent, very helpful, with a lot of knowledge about products!
    Response from Hollywood Feed
    Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!


    Taylor M.
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.9 out of 5
    Rating 5.0
    Always a great experience! But I am quite disappointed in the rate increase happening in the grooming department at the beginning of 2023 😔 That is a HUGE increase.
    Response from Hollywood Feed
    Lisa, thank you so much for taking the time to leave us a review! All of our groomers set their own prices individually based on a number of factors, including but not limited to your pup's weight/size and temperament during grooming, cost of supplies, style and services requested, etc. I would recommend contacting the groomer at your location directly to discuss their grooming prices. Thank you for being part of the Hollywood Feed family, and we hope to see you again soon!

    Michael S
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.9 out of 5
    Rating 5.0
    Always great experience
    Response from Hollywood Feed
    A 5-star review from a 5-star customer! Thank you for the great feedback, Marilyn! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Great staff
    Response from Hollywood Feed
    Thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!


    Deetrik G.
    Customer Service Liaison
    Hollywood Feed

    Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!
  • 4.9 out of 5
    Rating 5.0
    Helpful employees
    Response from Hollywood Feed
    A 5-star review from a 5-star customer! Thank you for the great feedback, Beth! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
  • 4.9 out of 5
    Rating 3.0
    Love the people who work here!! Only problem with bathing my dog here, which is main reason I visit the store, is the baths are always very dirty with dog hair. It gets everywhere, especially when running the dryer, including all over me, and it’s not my dog’s hair. Also, the towels provided are always littered with dog hair too. I love coming here and the staff, but would love to request more thorough cleaning of the dog bathing areas.
    Response from Hollywood Feed
    Thank you for your feedback. We thank you for your honesty and concern dealing with our Strongsville store. At Hollywood Feed, we take pride in providing excellent customer service to every customer. We are here to make sure that every pet has a healthy lifestyle. We strive to make every customer's shopping experience a pleasant one, which is why we uphold on keeping our stores tidy and organized while offering the best customer service possible, this includes our self wash stations. Your complaint has been sent to the Operations and Regional Manager of this location. If you would like to reach out to the Regional Manager, Andrea Onita, by email you can do so at andreaonita@hollywoodfeed.com. Again, we are very sorry for your less than exemplary visits, and hope that you will give us the opportunity to make your next visit better than your last.
  • 4.9 out of 5
    Rating 5.0
    We followed Katie from her previous location, out to Strongsville. She's that good! She's the only groomer for us!
    Response from Hollywood Feed
    Thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about our Strongsville store! We think they're awesome too. You and your Fur-baby are like family to us and we're happy you have allowed a great connection with our team. Our groomers love to make every pet look and feel like royalty and we're thrilled to know that they have met your expectations! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.9 out of 5
    Rating 5.0
    EXCELLENT customer service!! Megan is wonderful. Everytime we shop she remembers us and our dog. Asks how you doing and how can she help!! Our dog actually knows where she is going when you park the truck and is very excited to go there. We also use the grooming services which is great also.
    Response from Hollywood Feed
    Ken, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.9 out of 5
    Rating 5.0
    Everyone at the Strongsville location is super knowledgeable & friendly!!
    Best customer service Iv ever received at a retail store. They LOVE all the pets that walk in the door and take the time to help everyone with their specific needs .They truly are the BEST !!!
    Response from Hollywood Feed
    We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Jane A
    Response from Hollywood Feed
    A 5-star review from a 5-star customer! Thank you for the great feedback, Jane!   Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon! 
  • 4.9 out of 5
    Rating 5.0
    Everyone is very knowledgeable and helpful
    Response from Hollywood Feed
    Nancy, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.9 out of 5
    Rating 5.0
    Always a great grooming. Very informative on anything observed. Best groomer Max has had. !
    Response from Hollywood Feed
    Thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about our Strongsville store! We think they're awesome too. You and your fur baby are like family to us and we're happy you have allowed a great connection with our team. Our groomers love to make every pet look and feel like royalty and we're thrilled to know that they have met your expectations! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.9 out of 5
    Rating 3.0
    Employees were great! Highly disappointed in the discontinuation of the generous military discount Pet People used to offer to veterans/military on Veterans' Day
  • 4.9 out of 5
    Rating 5.0
    The person who greeted me was so helpful! She explained the difference between the various dog treats that they carry and helped me pick something out that would be appropriate for my new grand puppy and my mature grand dog. I really appreciated the help!
    Response from Hollywood Feed
    We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Great customer service, products, and prices!
    Response from Hollywood Feed
    Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    I went in there because I picked up a stray cat that followed me home. I needed food, litter pan and everything else for a new cat. They were very helpful and recommended what I would need for a new cat together with some topical meds for it.
    Response from Hollywood Feed
    Thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! Come back and see us again soon!
Displaying reviews 1 - 4 out of the 20 most recent
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