Hollywood Feed - New Albany

4.7 out of 5.0
Rating 4.7
(38 Reviews)
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Store Information
Day of the WeekHours
Monday9:00 AM - 7:30 PM
Tuesday9:00 AM - 7:30 PM
Wednesday9:00 AM - 7:30 PM
Thursday9:00 AM - 7:30 PM
Friday9:00 AM - 7:30 PM
Saturday9:00 AM - 7:30 PM
Sunday10:00 AM - 6:30 PM
Open Today
(614) 933-3070
160 West Main
Suite C
New Albany, Ohio, 43054
160 West Main
Suite C
New Albany, Ohio, 43054
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Get directions to Hollywood Feed at 160 West Main New Albany, OH
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About Hollywood Feed New Albany

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in New Albany, OH. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed is a different breed of pet supply store.
Elissa Stratton
Store Manager
Elissa has been working in the pet industry for about 5 years now, and loves every bit of it. She owns two cats (who are on a homemade raw diet) as well as her Chow Shepherd, Zion, who you can find behind the counter (most days)! Outside of work, Elissa likes to build Zion's skills set as a working dog. Elissa's favorite part about her job is being able to provide customers information on raw feeding. Stop into store 447 to have a chat with her or her team members on how to build your bowl for the better!
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.7 out of 5.0
Rating 4.7
(38 Reviews)
Leave a Review
  • 4.7 out of 5
    Rating 5.0
    Great service
    Response from Hollywood Feed
    Scott, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!

    Michael S
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.7 out of 5
    Rating 5.0
    Always a pleasant experience. The staff is always super friendly and helpful.
    Response from Hollywood Feed
    Todd and Laura, thank you for being our 5-star customers! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!

    Michael S
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.7 out of 5
    Rating 2.0
    The staff at the Dublin store always offers to carry my large bag of dog to the car. I was in Johnstown for the Buckeye game and stopped in New Albany for dog. Food in my way home. They did not offer to help with my large bag of dog food to the car. 🤨
    Response from Hollywood Feed
    Thank you for taking the time to leave us a review, Rachel. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle and helping find products at our other store locations and our warehouse. I have made sure to escalate your complaint to the Regional Manager of this location, Shannon Burke, so that she can address this matter with the team. If you would like to reach out to Shannon directly, her email is shannonburke@hollywoodfeed.com. Again, we are very sorry for your less than exemplary visits, and hope that you will give us the opportunity to make this right!
  • 4.7 out of 5
    Rating 5.0
    The BEST employees!! Knowledgeable, helpful, and love animals!!
    Response from Hollywood Feed
    Thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! Come back and see us again soon!
  • 4.7 out of 5
    Rating 3.0
    the staff was nice - the shampoos where watered down for the dogs baths and there were not cotton balls for the ears - watered down shampoo and no other benefits - $13.99 is expensive. I then asked if there were any specials for the bathing service - in the past with Pet People they had buy so many and get some free. They said they don't have them but there will be for the holiday.. we are pretty close to the holiday since the baths were Nov 27.
    Response from Hollywood Feed
    Thank you for your feedback. We thank you for your honesty and concern dealing with our New Albany store. At Hollywood Feed, we take pride in providing excellent customer service to every customer. We are here to make sure that every pet has a healthy lifestyle. Our self-wash station is part of our Hollywood Feed Frequent Program. For every 12 baths you purchase, you get the 13th free. And right now until December 25 you can purchase 5 self wash cards for $50. Please feel free to ask one of our team members to provide better shampoo and conditioners for the self wash stations. None of our soaps should be watered down as the representation should be of what we sell off our shelves. But if you are not satisfied with our products that are provided you can always take your own. No matter what we believe in doing what is right and making every person and pet feel important. 
  • 4.7 out of 5
    Rating 5.0
    They all know me. Great people

    Response from Hollywood Feed
    A 5-star review from a 5-star customer! Thank you for the great feedback, Judy!   Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!                                                                                                                                  
  • 4.7 out of 5
    Rating 5.0
    Love this place💕
    Response from Hollywood Feed
    Gaynor, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.7 out of 5
    Rating 5.0
    Went in to get a brand name product but when we found out the price we almost walked out, but the young lady there helped us finder a cheaper alternative and then told us that we could return it (and they would donate) if we didn’t like the product.
    Response from Hollywood Feed
    Wendy, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.7 out of 5
    Rating 5.0
    Great customer service! Very knowledgeable about products.
    Response from Hollywood Feed
    Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.7 out of 5
    Rating 3.0
    didn’t ask or show me and my wife how and what to do the dog wash this was only the second time the first time a employee Went in in roosters procedure in products to use
  • 4.7 out of 5
    Rating 5.0
    Thank you for hosting the doggy trick or treat event. We had a great time walking Doug through the various stops, collecting out treats, and meeting all the wonderful people and dogs.
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! We loved having you guys at our Trick or Treat event! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Beyond happy with the level of service I received. So thankful to have you all here so close for all of my pet needs.
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Excellent service
    Response from Hollywood Feed
    Mark, we are always excited to receive such incredible feedback! Great customer service is always something that we strive for, and we are happy to hear we met our goal during your most recent visit! We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Staff was very friendly
    Response from Hollywood Feed
    Mark, thank you for your wonderful review! We are so happy to hear about your awesome experience with our staff. We think they’re pretty great too! We hope to see you again soon! 
  • 4.7 out of 5
    Rating 5.0
    clean store, friendly staff, great line of products!
    Response from Hollywood Feed
    Lynda, thank you so much for your incredible review! Our team strives to make every customer’s shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! We are thrilled to have such amazing feedback. Hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    The New Albany location gives you personal customer service that is helpful. Staff is very friendly, the store is always clean & the shelves are stocked & look so neat! Much easier to find what you need! The manager, Elissa is always friendly & eager to share her knowledge of nutritional needs. The are all very helpful!
    Response from Hollywood Feed
    Stephanie, we are so grateful for your wonderful feedback! We are pleased to hear that Elissa was able to provide you with the best possible service. Our New Albany store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have continued to exceed your expectations. Our team strives to make every customer’s shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! We are thrilled to have such amazing feedback. Hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Knowledgeable and friendly employees.
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Nice staff. Helpful and friendly!
    Response from Hollywood Feed
    Paula, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 3.0
    It’s a total bummer you took away your bull litter. Those containers are awful for the environment and I can’t imagine having to now buy and waste 1 per week. Please consider bringing back bulk litter
  • 4.7 out of 5
    Rating 5.0
    We were greeted the moment we walked into the store. The store is clean and organized. We had our pets nails trimmed by Kat the groomer they had onsite. She is wonderful. The staff entered all of the card punches we had into the new electronic system. This is so much easier than remembering a card. Purchased our two bags of dog food and were on our way. Great experience.
    Response from Hollywood Feed
    Sandy, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
Displaying reviews 1 - 4 out of the 20 most recent
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Nearby Locations

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  • Hollywood Feed 5997 Maxtown Rd
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  • Hollywood Feed 2656 E Main St
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  • PetPeople by Hollywood Feed 910 High St
    9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 10:00 AM - 6:30 PM
    910 High St
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