PetPeople by Hollywood Feed - Mason

4.7 out of 5.0
Rating 4.7
(36 Reviews)
In-store
Delivery
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Store Information
Day of the WeekHours
Monday9:00 AM - 7:30 PM
Tuesday9:00 AM - 7:30 PM
Wednesday9:00 AM - 7:30 PM
Thursday9:00 AM - 7:30 PM
Friday9:00 AM - 7:30 PM
Saturday9:00 AM - 7:30 PM
Sunday10:00 AM - 6:30 PM
Open Today
(513) 234-4640
5051 Deerfield Blvd
Mason, Ohio, 45040
5051 Deerfield Blvd
Mason, Ohio, 45040
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Services
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Dog house with heart and paw in middleAdoption Days
Bath TubDog Wash
Get directions to PetPeople by Hollywood Feed at 5051 Deerfield Blvd Mason, OH
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
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About PetPeople by Hollywood Feed Mason

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Mason, OH. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed is a different breed of pet supply store.
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.7 out of 5.0
Rating 4.7
(36 Reviews)
Leave a Review
  • 4.7 out of 5
    Rating 5.0
    Great selection and always well-stocked. Friendly, knowledgeable staff always available to answer questions.
    Response from Hollywood Feed
    Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!


    Taylor M.
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.7 out of 5
    Rating 4.0
    Alex and the rest of the employees provide fabulous costumer service!! Very eager to please. The only concern is that since PetPeople merged with Hollywood Feed it has been very challenging to get my special order of Answers Straight Chicken in stock. I love the staff yet getting the food I need for my dog because of his gastrointestinal issues has been a frustrating challenge.
    Response from Hollywood Feed
    Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! Please reach out to us at Bark@hollywoodfeed.com or give us a call at 888-816-8691 and we will do our best to get this to you! We hope to see you again soon!


    Taylor M.
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.7 out of 5
    Rating 5.0
    Happy and Helpful associates
    Response from Hollywood Feed
    Rikki,

    We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!

    Michael S
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.7 out of 5
    Rating 5.0
    Customer service is a big part of why I shop at Pet People. Always kind & helpful!
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    The employees are always helpful!
    Response from Hollywood Feed
    Thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. We're thrilled you're pleased, and visit us again soon!
  • 4.7 out of 5
    Rating 5.0
    The customer service at the Mason location is amazing. Everyone is helpful, friendly, and they know my dog by name.
    Response from Hollywood Feed
    Lesa, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.7 out of 5
    Rating 5.0
    Top notch customer service!!!
    Response from Hollywood Feed
    Gretchen, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.7 out of 5
    Rating 4.0
    Very helpful and attentive
    Response from Hollywood Feed
    Heather, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer!  We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Great customer service
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Please keep all the shampoos and contidioner. Some were empty or missing
    Response from Hollywood Feed
    Yanik, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve, grow, and ensure an excellent experience for each customer! We take pride in the services we offer, the products we sell, and the pets and people we help every day. We would like to know the products you were looking for so we can further assist you. We ask that you contact our Customer Service Department at 888-816-8691 to further assist you in finding what you need and we can have it shipped to you. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and we apologize for not having what you needed at the time. This has been a difficult time to keep certain products and brands in our stores due to shipping and manufacturing delays.
    We are in communication with all manufacturers daily to stay in tune with the business. We take pride in the services we offer, the products we sell, and the pets and people we help every day. We appreciate you being a part of the Hollywood Feed family! Again, I am very sorry for your less than an exemplary recent visit, and hope that you will give us the opportunity to make this right!
  • 4.7 out of 5
    Rating 5.0
    Fantastic service all around.
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Loved the convenience of delivery
    Response from Hollywood Feed
    We appreciate your feedback on our Same Day Delivery Service. We are thrilled you are pleased with our speedy Same Day Delivery Service. We hope to deliver to you again soon!
  • 4.7 out of 5
    Rating 5.0
    Love PetPeople
    Response from Hollywood Feed
    We are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer! We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    The staff is always very attentive
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Delivery of my order to my van door, with a friendly smile, upon my call of my arrival at Pet People! A+ service. My Golden, Max, especially LOVES the assorted doggie treats sold by weight!
    Response from Hollywood Feed
    We're so glad to hear you're enjoying our Same Day Delivery service!! Our Same Day Delivery Service was made for the convenience of our customers in all situations. And we strive to provide speedy service for all our customers! We are always here for your pet needs! We're thrilled you're pleased and hope to deliver to you again soon!
  • 4.7 out of 5
    Rating 5.0
    Very friendly and knowledgeable! Great inventory!!
    Response from Hollywood Feed
    Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Used the Dog Wash. Great deal! So easy to use
    Response from Hollywood Feed
    Julie, we are so happy you are pleased with our customer service, and the self wash stations we provide at our Mason location! Come see us again soon!
  • 4.7 out of 5
    Rating 5.0
    I had some questions about which dog toys were the most durable for my grand dog’s visits and Alex gave me a lot of great advice on which toys to buy!!
    Response from Hollywood Feed
    Anna, we are so grateful for your wonderful feedback! We are pleased to hear that Alex at our Mason location was able to provide you with the best possible service. Great customer service is something that we strive for. Thank you, and we hope to see you again soon.
  • 4.7 out of 5
    Rating 5.0
    I’ve been buying my cats food and litter for many years and I’ve always had a positive experience.
    Response from Hollywood Feed
    A 5-star review from a 5-star customer! Thank you for the great feedback, Donna!   Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 2.0
    The high quality pet products are great, but the new name, Hollywood Feed, doesn't seem to fit or reflect the store. Sounds like studio sound production.
    Response from Hollywood Feed
    Thank you for this terrific review! We are dedicated and committed to you and your pet(s) at Hollywood Feed. We are sorry that you do not like the name Hollywood Feed, but it is a wonderful staple of who we are. In the 1950s, Hollywood Feed opened our first pet supply store on the corner of Hollywood Street and Chelsea Avenue in Memphis, Tennessee. Hollywood Feed is known for friendly and knowledgeable service more than half a century later. We've grown from a single store in Memphis to a retail presence spanning the country. We take pride in the services we offer, the products we sell, and the pets and people we help every day. We've kept the name Hollywood Feed because we want to draw attention to our past and the pet lovers who started the company, the pet lovers who worked tirelessly over the years, and the pet lovers who shopped and continue to shop with us to make the company what it is today. We hope that when you do have the need for dog and cat supplies in the future, you will come by so we can take care of you! Thank you for your feedback and enjoy your day.
Displaying reviews 1 - 4 out of the 20 most recent
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