Hollywood Feed - Upper Arlington

4.6 out of 5.0
Rating 4.6
(74 Reviews)
In-store
Delivery
Pick-up
Store Information
Day of the WeekHours
Monday9:00 AM - 7:30 PM
Tuesday9:00 AM - 7:30 PM
Wednesday9:00 AM - 7:30 PM
Thursday9:00 AM - 7:30 PM
Friday9:00 AM - 7:30 PM
Saturday9:00 AM - 7:30 PM
Sunday10:00 AM - 6:30 PM
Open Today
(614) 538-9178
2830 Fishinger Rd
Columbus, Ohio, 43221
2830 Fishinger Rd
Columbus, Ohio, 43221
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Dog house with heart and paw in middleAdoption Days
Get directions to Hollywood Feed at 2830 Fishinger Rd Columbus, OH
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
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SAME DAY DELIVERY
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IN STORES
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CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
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FAST, FREE SHIPPING
ON ORDERS OVER $49

About Hollywood Feed - Upper Arlington

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Columbus, OH. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed is a different breed of pet supply store.
Heather Moore
Store Manager
Heather is the store manager of the Upper Arlington, OH Hollywood Feed. She has always been an animal lover and spent some time right out of college working at a horse farm and coaching a middle and high school equestrian team. After that, she entered the retail world working in human food service. Her history with horses and people food have set her up for success in working with pets and people and having a good understanding of nutrition. She loves problem solving and finding the right food for your pet! When Heather is not at work, she likes hanging out with her old lady Husky, Mush, her one-eyed Siamese cat, Kitty Boy, and taking them (the cat, too!) for hikes, and doing lots of reading.
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.6 out of 5.0
Rating 4.6
(74 Reviews)
Leave a Review
  • 4.6 out of 5
    Rating 5.0
    The staff are very helpful, and the dog food, snacks, and other supplies are great.
  • 4.6 out of 5
    Rating 5.0
    All the employees there are always helpful and always greet me and my dog with a smile!!!
    Response from Hollywood Feed
    Melinda, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.6 out of 5
    Rating 5.0
    outstanding custom care
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!


    Deetrik G.
    Customer Service Liaison
    Hollywood Feed

    Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!
  • 4.6 out of 5
    Rating 5.0
    Best service around Central Ohio.
    Response from Hollywood Feed
    Thank you for the wonderful review! Our team strives to provide speedy and exceptional service for all our customers! We're thrilled you're pleased and hope to see you again soon!


    Deetrik G.
    Customer Service Liaison
    Hollywood Feed

    Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!
  • 4.6 out of 5
    Rating 5.0
    Exceptional customer service! Pet friendly and a wide selection of pet food, treats and etc.
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    i CAN'T SAY ENOUGH GOOD THING ABOUT pET pEOPLE. wE ADOPTED OUR TERRIER IN jAN. 22 AND THEY HAVE BEEN SO HELPFUL FINDING THE RIGHT THINGS FOR HER. tHERE IS ALWAYS SOMEONE TO HELP YOU AS SOON AS YOU GET IN THE DOOR. tHEY FIND WHAT YOU ARE LOOKING FOR AND TAKE IT TO THE CHECKOUT. THEY ALWAYS OFFER TO CARRY THE GOODS TO YOUR CAR. i WOULD NOT GO ANYWHERE ELSE FOR MY DOG SUPPLIES.
    Response from Hollywood Feed
    Molly, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.6 out of 5
    Rating 2.0
    You didn’t have the product I came in for, although you do carry it. Pet People employees would go out of their way to find other options, call other stores to find it, or at least be apologetic that they were out. Just yelling “no, we don’t have it” from across the store does not impress me. When you were Pet People, I didn’t mind paying more than other pet stores, because I wanted knowledgeable staff. I might as well switch to Chewy.com and save the gas.
  • 4.6 out of 5
    Rating 4.0
    fantastic customer service
    a little disappointed in the prices being raised yet again on some of my go to products
    Response from Hollywood Feed
    Thank you so much for your fabulous review. We love hearing about wonderful experiences our customers have had at our establishment! A great thing we are able to offer when it comes to pricing, is our amazing price match guarantee! If you find a competitor that has the same product at a lower price, don't hesitate to let us know, we are happy to match that price! Thank you for your feedback and we hope to see you again soon!
  • 4.6 out of 5
    Rating 4.0
    Your biggest problem is not having inventory when I come in to shop . I’ve been very disappoint with the 100% drop in inventory of your natural biscuits . I buy large quantities for my dogs and can’t buy them if they’re not in stock .
    Response from Hollywood Feed
    Marta,

    Thank you for taking the time to leave us a review. We always appreciate customer feedback as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your recent experiences as it appears we've dropped the ball. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs, and we apologize for not having what you needed at the time. We would like to know the product you were looking for so we can further assist you. We ask that you contact our Customer Service Department at 888-816-8691 to further assist you in finding what you need and we can have it shipped to you.
  • 4.6 out of 5
    Rating 5.0
    I needed a lot of help because I have a brand new puppy. I can't remember her name but a store employee took at least 20 minutes to walk around with me and talked about food and treats
    Response from Hollywood Feed
    Cheryl. we are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    Great customer service. Heather was patient and a wonderful help with decision making. All were cheerful and seemed to enjoy what they were doing.
    Response from Hollywood Feed
    We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    We've visted the Upper Arlinton, ohio store a number of times and could not be more pleased with the attitude, knowledge and quality of service displayed...every time.
    Response from Hollywood Feed
    Michael, thank you for being our 5-star customer! We appreciate you and value your support! We are dedicated and committed to you and your pet(s) at Hollywood Feed. We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.6 out of 5
    Rating 5.0
    First time ordering and was great from online ordering/store pickup!
    Response from Hollywood Feed
    We're so glad to hear you're enjoying our Curbside Pick-up service!! We’re thrilled to hear that you are pleased with our customer service also. Thank you for providing us with awesome feedback about this service!
  • 4.6 out of 5
    Rating 5.0
    Stellar customer service. She knew exactly what to recommend for what we were looking for, and knew the store products and locations.
    Response from Hollywood Feed
    Jaci, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    The lady who waited on me was a huge help! I’m sorry that I don’t remember her name. She was wonderful!
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    Friendly and very helpful
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    Great Customer Service
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.6 out of 5
    Rating 3.0
    I spend quite a bit of money have not received any coupons.
    Response from Hollywood Feed
    Hi Leah & Lt. John Shaw P.,
    Thank you for making us aware that you are not receiving our coupons. We want all of our customers to be able to take advantage of the savings offered therefore I will be reaching out to our IT department to confirm everything is working correctly on our end. In the meantime, please feel free to speak with an associate in store for any sales and promotions that may be current. Thank you for being a valued customer with us.
  • 4.6 out of 5
    Rating 5.0
    Great customer service
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.6 out of 5
    Rating 4.0
    Great customer service despite the mini dog bone treats, sold by the pound, continue to be unavailable
    Response from Hollywood Feed
    Hi Nini R.,
    We appreciate you taking the time to provide us with your review. The store associates at the Upper Arlington location strive to provide each customer a memorable shopping experience. We are disappointed that you weren't able to pick up your favorite items. Our purchasing department continually works with the manufacturers on product availability, potential delays, and replacement products when necessary and it does appear that the Bark n' Bakery bulk treats will be back in stores soon.
Displaying reviews 1 - 4 out of the 20 most recent
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  • Hollywood Feed 6415 Perimeter Dr
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