PetPeople by Hollywood Feed - Bainbridge

4.6 out of 5.0
Rating 4.6
(39 Reviews)
In-store
Delivery
Pick-up
Store Information
Day of the WeekHours
Monday9:00 AM - 7:30 PM
Tuesday9:00 AM - 7:30 PM
Wednesday9:00 AM - 7:30 PM
Thursday9:00 AM - 7:30 PM
Friday9:00 AM - 7:30 PM
Saturday9:00 AM - 7:30 PM
Sunday10:00 AM - 6:30 PM
Open Today
(440) 543-0841
8476 E Washington St
Chagrin Falls, Ohio, 44023
8476 E Washington St
Chagrin Falls, Ohio, 44023
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Get directions to PetPeople by Hollywood Feed at 8476 E Washington St Chagrin Falls, OH
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
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SAME DAY DELIVERY
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CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
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ON ORDERS OVER $49

About PetPeople by Hollywood Feed Bainbridge

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Chagrin Falls, OH. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed is a different breed of pet supply store.
Chris Tucker
Store Manager
Chris Tucker currently manages the Hollywood Feed location in Bainbridge, Ohio. Chris is a huge Cleveland sports fan and enjoys every chance he gets to root on his home team! He also loves to spend time at the beach watching the waves as well as coaching his sons 5th grade football team. He has been with Hollywood Feed for eight years and looks forward to the positive impact that they continue to make within the local communities. Chris values community relationships and nutritional awareness for our furry family members!
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.6 out of 5.0
Rating 4.6
(39 Reviews)
Leave a Review
  • 4.6 out of 5
    Rating 3.0
    They use to ask if u wanted help carrying out stuff don't ask anymore.
  • 4.6 out of 5
    Rating 5.0
    Always friendly and helpful. Well done!
    Response from Hollywood Feed
    A 5-star review from a 5-star customer! Thank you for the great feedback, Rich! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    Always have what I need
    Response from Hollywood Feed
    ** **A 5-star review from a 5-star customer! Thank you for the great feedback, Amy! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    Great, just need an automatic door, not easy to open the door when carrying food
  • 4.6 out of 5
    Rating 5.0
    Very helpful
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    Love it
    Response from Hollywood Feed
    Cindy, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer! We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    I've been shopping at this store for years. The service has always been outstanding. The people that work here are exceptionally friendly and helpful.
    Response from Hollywood Feed
    Thank you Melissa for the kind words! We appreciate your continued support! Our Bainbridge store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations. Our team works hard everyday to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family like our own. Thank you for being a part of the Hollywood Feed family, and we look forward to seeing you again soon!
  • 4.6 out of 5
    Rating 5.0
    Friendly
    Response from Hollywood Feed
    Rachel, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer!  We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    Staff are so nice and helpful
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    Fabulous customer service and great prices!
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    Love the convenience of the self wash for my large dog. Staff always friendly and helpful.
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.6 out of 5
    Rating 2.0
    I really like this store and the staff as well. But they have been out of the good natural treats (pumpkin sticks and mini biscuits by weight) for months. Hollywood Pet please let us know what's going on here. Please don't bring a good store down.
    Response from Hollywood Feed
    Elizabeth, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve, grow, and ensure an excellent experience for each customer! We take pride in the services we offer, the products we sell, and the pets and people we help every day. We would like to know the products you were looking for so we can further assist you. We ask that you contact our Customer Service Department at 888-816-8691 to further assist you in finding what you need and we can have it shipped to you. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and we apologize for not having what you needed at the time. This has been a difficult time to keep certain products and brands in our stores due to shipping and manufacturing delays.
  • 4.6 out of 5
    Rating 5.0
    Chris(?) the manager has been very congenial and ,more importantly, knowledgeable everything time I've visited.
    Response from Hollywood Feed
    We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
  • 4.6 out of 5
    Rating 3.0
    My Pet People cards were not copied over to the new company and I lost my credits.
    Response from Hollywood Feed
    Thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your 3-Stars indicate that we have room to improve, so we would love to hear more about your recent visit. Please email us a bark@hollywoodfeed.com so we can remedy this situation and get these points to you! We certainly hope to hear from you soon and that you'll give us the opportunity to make your next visit better than your last!
  • 4.6 out of 5
    Rating 5.0
    After feeling frustrated and a bit “underappreciated“ as a loyal customer on my last couple of visits to the store, I was elated today by the care and service I received from the assistant manager. I am a HAPPY and SATISFIED customer once again! THANK YOU Hollywood Feed!
    Response from Hollywood Feed
    Cindy, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    Love the wash area for dogs
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We are so thrilled that you are in love with our SPA station! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    Employees were super nice, store was clean. I will return.
    Response from Hollywood Feed
    Thank you so much for your excellent review! Our team strives to make every customer's shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! We are thrilled to have such amazing feedback. Hope to see you again soon!
  • 4.6 out of 5
    Rating 4.0
    Was told no special orders. I am disappointed by that and the loss of the reward program. It makes Hollywood Feed a commodity and not unique. Just like everyone else.
    Response from Hollywood Feed
    Thank you for taking the time to reach out to us, Jody. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience at our location as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. The Hollywood Feed Frequent Feeder Program was made to show gratitude on your favorite pet food brands. Our Frequent Feeder program works by averaging the purchases made under a particular brand over time and taking the average amount off of your redeemable purchase. Whether you make in-store purchases or online orders for Same Day Delivery or Curbside Pickup at a local Hollywood Feed store your Frequent Feeder points will count towards a reward credit.
    We would like to look further into your Frequent Feeder Program on your account to ensure it is being applied correctly. Contact our Customer Service Department at 888-816-8691 to further assist you with this. We certainly hope to hear from you soon and that you'll give us the opportunity to make your next visit better than your last!
    Kind Regards,
  • 4.6 out of 5
    Rating 5.0
    very nice help at the store, where our new puppy had a bath….
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.6 out of 5
    Rating 5.0
    Excellent customer care! They always ask if I need assistance and will and will even offer to help carry purchases to my car.
    Response from Hollywood Feed
    Debbie, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
Displaying reviews 1 - 4 out of the 20 most recent
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