Hollywood Feed Strawberry Hill: {KEYWORDS} in Charlotte, NC

Hollywood Feed - Strawberry Hill

4.9 out of 5.0
Rating 4.9
(81 Reviews)
In-store
Delivery
Pick-up
Hollywood Feed Strawberry Hill: {KEYWORDS} in Charlotte, NC
Store Information
Day of the WeekHours
Monday9:00 AM - 7:00 PM
Tuesday9:00 AM - 7:00 PM
Wednesday9:00 AM - 7:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:30 AM - 6:30 PM
Open Today
(980) 875-9060
4223 Providence Road
Suite C
Charlotte, North Carolina, 28211
4223 Providence Road
Suite C
Charlotte, North Carolina, 28211
Get Directions
Services
Speech BubblesChat with an Expert
Dog house with heart and paw in middleAdoption Days
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
SAME DAY DELIVERY
IN ABOUT AN HOUR
IN STORES
TALK WITH A LOCAL PET EXPERT!
CAR
CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
FAST, FREE SHIPPING
ON ORDERS OVER $49

About Hollywood Feed

Hollywood Feed is a natural and holistic pet specialty retail store in Charlotte, NC. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.
Krysta Smith
Store Manager
After graduating from college with a Graphic Design degree, Krysta was working for a company at which she didn't see herself growing happy. While on the hunt for a different job, Krysta saw an ad for Hollywood Feed and found out that there was a location opening near her. She had no clue what the company was all about at first, but anything involving animals seemed to be a fun job; so she decided to apply. After four years, Krysta is still with the Feed Team, and she is loving it! She started off as an Assistant Manager in her hometown, owning that role for about two years. She was then promoted, taking the manager position in new store 95 that opened in Charlotte, North Carolina, along with Bruno, her dachshund with a huge personality. Krysta is enjoying her new adventures in the bigger city, and she can't wait to explore even more with her best bud Bruno, who has been with her on her entire Hollywood Feed journey, by her side.
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.9 out of 5.0
Rating 4.9
(81 Reviews)
Leave a Review
  • 4.9 out of 5
    Rating 5.0
    Employees are always very helpful and knowledgeable! It is a very pleasant place to shop.
  • 4.9 out of 5
    Rating 5.0
    Nice young lady showed me where to go, instead of pointing, and called out brand names as I had forgotten it. She told me about the pricing, giving me the best deal. It was my first experience at Hollywood Feed. I will be back. Thanks for great customer service.
  • 4.9 out of 5
    Rating 5.0
    I love Hollywood Feed! Not only is the location great but the staff is so friendly and helpful!
  • 4.9 out of 5
    Rating 5.0
    Great selection of products for your pet, love the home delivery option if needed. The staff are friendly and always ready to answer you with your questions about any of the items in the store. Nice layout of the store also.
    Response from Hollywood Feed
    Ron, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    A well equipped store with knowledgeable and cheerful customer service. Great stock, plenty of parking. A great place to find that special treat for your pups.
    Response from Hollywood Feed
    Margie, thank you for your amazing review! Our team works hard to ensure that we are providing the best possible customer experience, and that includes giving expert recommendations based on over 40 hours of training on our products, nutrition, and pet health. We’ve actually opened up much of our internal training to the public; you can view resources and training classes at hfu.hollywoodfeed.com. We look forward to seeing you again soon!
  • 4.9 out of 5
    Rating 5.0
    I love our local Hollywood Feed, the staff are very friendly and great to work with and the groomers take great care of our pup. The selection of toys, treats and food is wonderful and the prices are competitive for the area. Their same-day delivery is my favorite thing, and they even write you hand written notes and provide some treats with every delivery!
    Response from Hollywood Feed
    Matthew, we're so glad to hear you're enjoying our Same Day Delivery service!! We’re also thrilled to hear that you are pleased with our customer service, grooming, and the other merchandise we offer in the store. Thank you for providing us with awesome feedback about this service!
  • 4.9 out of 5
    Rating 5.0
    The staff there are so friendly and helpful. I wouldn’t go elsewhere and am so happy there is a shop nearby now! Thank you!.
    Response from Hollywood Feed
    Carole, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    great customer service
    Response from Hollywood Feed
    Sharron, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Wonderful, caring and enthusiastic Staff from the time you walk through the front door until you leave. Great selection & variety of pet products to suit every need.
    Response from Hollywood Feed
    Carolyn, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.9 out of 5
    Rating 5.0
    Loved the set up and the customer service was amazing.
    Response from Hollywood Feed
    Adriane, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
  • 4.9 out of 5
    Rating 1.0
    I have usually had good service at this location but, on my most recent visit I was pretty disappointed. Myself and my friend both arrived about 40 minutes prior to closing time and both of our dogs were a bit thirsty after a walk we had just taken them on. We assumed the water bowl/fountain that is in the store would have some water level for our dogs to take a quick drink but it was virtually dry. When we openly commented about the bowl being dry in front of the sales staff member that greeted us, she made no effort to refill the bowl that our dogs were clearly focused on. So, we quickly got the items we needed to purchase so we could get them home to a water bowl. The sales associate that was present seemed to have one foot out of the door as she was wearing a backpack with a rainbow image the entire time we were there and she was giving what I assume was a new trainee directions on things needing to be done to close out the store. I frequent the many pet stores that saturate this neighborhood and haven’t ever had such a tone deaf experience. Not the usual standard. Some staff training and maybe even review of team member and company fit may be necessary in this case.
    Response from Hollywood Feed
    Thank you for taking the time to reach out to us, Joye. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry to both our two- and four-legged customers! Therefore, I am sorry to hear that your recent interactions with the staff at our Strawberry Hill location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Mary, so that she can address this matter with the team. If you would like to reach out to her directly, her email is marycarter@hollywoodfeed.com. Again, I am very sorry for your less than exemplary recent visit, and hope that you will give us the opportunity to make this right!
  • 4.9 out of 5
    Rating 5.0
    Good service, great selection of pet products. Also conveniently located.
    Response from Hollywood Feed
    Thank you for your awesome review, Rodney! We believe that our customers and their pets deserve the highest quality products and the best possible service, and we’re thrilled to have such amazing feedback. We look forward to seeing you again soon!
  • 4.9 out of 5
    Rating 5.0
    The people who helped me were courteous, quick, and kind.
    Response from Hollywood Feed
    Thank you for the wonderful review, Rachel! Our team strives to provide speedy and exceptional service for all our customers! We're thrilled you're pleased and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Always accommodating!
    Response from Hollywood Feed
    Cynthia, we are THRILLED to hear about your wonderful experience at our Strawberry Hill store. We think they’re pretty great, too! At Hollywood Feed, we believe in going above and beyond for customers and ensuring a fantastic experience. It is great to hear that you enjoy your shopping experiences! Thank you for being a part of the Hollywood Feed family and come back to see us again soon!
  • 4.9 out of 5
    Rating 5.0
    Friendly folks, great product selection, great service
    Response from Hollywood Feed
    Thank you so much for the fantastic review, William! Our team strives to go above and beyond to provide excellent service and quality products during every visit! We're thrilled you are pleased and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Staff was very polite! I did a special order for dog food for my pops. When I went to picking it up They had it saved for me behind the counter! Store always is very organized and very clean!
    Response from Hollywood Feed
    Thank you for the splendid review, Dan! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Staff is very nice and super helpful. I always have a nice experience when I go there.
    Response from Hollywood Feed
    Mandy we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Great customer service
    Response from Hollywood Feed
    Sue, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Fantastic customer service and tons to choose from! Same day delivery of dog food is a lifesaver!
    Response from Hollywood Feed
    We're so glad to hear you're enjoying our Same Day Delivery service, Angelique!! We’re thrilled to hear that you are pleased with our customer service also. Thank you for providing us with awesome feedback!
  • 4.9 out of 5
    Rating 5.0
    Excellent customer service!
    Response from Hollywood Feed
    Kristen, thanks so much for this great review! Our team works hard to provide the highest level of customer service possible. We hope to see you again soon!
Displaying reviews 1 - 4 out of the 20 most recent
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