|Day of the Week||Hours|
|Monday||9:00 AM - 7:00 PM|
|Tuesday||9:00 AM - 7:00 PM|
|Wednesday||9:00 AM - 7:00 PM|
|Thursday||9:00 AM - 7:00 PM|
|Friday||9:00 AM - 7:00 PM|
|Saturday||9:00 AM - 7:00 PM|
|Sunday||11:30 AM - 6:30 PM|
4223 Providence Road
Charlotte, North Carolina, 28211
4223 Providence Road
Charlotte, North Carolina, 28211
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About Hollywood Feed
Hollywood Feed is a natural and holistic pet specialty retail store in Charlotte, NC. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.
After graduating from college with a Graphic Design degree, Krysta was working for a company at which she didn't see herself growing happy. While on the hunt for a different job, Krysta saw an ad for Hollywood Feed and found out that there was a location opening near her. She had no clue what the company was all about at first, but anything involving animals seemed to be a fun job; so she decided to apply. After four years, Krysta is still with the Feed Team, and she is loving it! She started off as an Assistant Manager in her hometown, owning that role for about two years. She was then promoted, taking the manager position in new store 95 that opened in Charlotte, North Carolina, along with Bruno, her dachshund with a huge personality. Krysta is enjoying her new adventures in the bigger city, and she can't wait to explore even more with her best bud Bruno, who has been with her on her entire Hollywood Feed journey, by her side.
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor
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4.9 out of 5.0
Rating 4.9(81 Reviews)
- Rating 5.0Employees are always very helpful and knowledgeable! It is a very pleasant place to shop.
- Rating 5.0Nice young lady showed me where to go, instead of pointing, and called out brand names as I had forgotten it. She told me about the pricing, giving me the best deal. It was my first experience at Hollywood Feed. I will be back. Thanks for great customer service.
- Rating 5.0I love Hollywood Feed! Not only is the location great but the staff is so friendly and helpful!
- Rating 5.0Great selection of products for your pet, love the home delivery option if needed. The staff are friendly and always ready to answer you with your questions about any of the items in the store. Nice layout of the store also.Response from Hollywood FeedAugust 2, 2021Ron, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
- Rating 5.0A well equipped store with knowledgeable and cheerful customer service. Great stock, plenty of parking. A great place to find that special treat for your pups.Response from Hollywood FeedJuly 26, 2021Margie, thank you for your amazing review! Our team works hard to ensure that we are providing the best possible customer experience, and that includes giving expert recommendations based on over 40 hours of training on our products, nutrition, and pet health. We’ve actually opened up much of our internal training to the public; you can view resources and training classes at hfu.hollywoodfeed.com. We look forward to seeing you again soon!
- Rating 5.0I love our local Hollywood Feed, the staff are very friendly and great to work with and the groomers take great care of our pup. The selection of toys, treats and food is wonderful and the prices are competitive for the area. Their same-day delivery is my favorite thing, and they even write you hand written notes and provide some treats with every delivery!Response from Hollywood FeedAugust 16, 2021Matthew, we're so glad to hear you're enjoying our Same Day Delivery service!! We’re also thrilled to hear that you are pleased with our customer service, grooming, and the other merchandise we offer in the store. Thank you for providing us with awesome feedback about this service!
- Rating 5.0The staff there are so friendly and helpful. I wouldn’t go elsewhere and am so happy there is a shop nearby now! Thank you!.Response from Hollywood FeedJuly 12, 2021Carole, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
- Rating 5.0great customer serviceResponse from Hollywood FeedJune 22, 2021Sharron, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
- Rating 5.0Wonderful, caring and enthusiastic Staff from the time you walk through the front door until you leave. Great selection & variety of pet products to suit every need.Response from Hollywood FeedJune 22, 2021Carolyn, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
- Rating 5.0Loved the set up and the customer service was amazing.Response from Hollywood FeedMay 31, 2021Adriane, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
- Rating 1.0I have usually had good service at this location but, on my most recent visit I was pretty disappointed. Myself and my friend both arrived about 40 minutes prior to closing time and both of our dogs were a bit thirsty after a walk we had just taken them on. We assumed the water bowl/fountain that is in the store would have some water level for our dogs to take a quick drink but it was virtually dry. When we openly commented about the bowl being dry in front of the sales staff member that greeted us, she made no effort to refill the bowl that our dogs were clearly focused on. So, we quickly got the items we needed to purchase so we could get them home to a water bowl. The sales associate that was present seemed to have one foot out of the door as she was wearing a backpack with a rainbow image the entire time we were there and she was giving what I assume was a new trainee directions on things needing to be done to close out the store. I frequent the many pet stores that saturate this neighborhood and haven’t ever had such a tone deaf experience. Not the usual standard. Some staff training and maybe even review of team member and company fit may be necessary in this case.Response from Hollywood FeedMay 24, 2021Thank you for taking the time to reach out to us, Joye. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry to both our two- and four-legged customers! Therefore, I am sorry to hear that your recent interactions with the staff at our Strawberry Hill location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Mary, so that she can address this matter with the team. If you would like to reach out to her directly, her email is email@example.com. Again, I am very sorry for your less than exemplary recent visit, and hope that you will give us the opportunity to make this right!
- Rating 5.0Good service, great selection of pet products. Also conveniently located.Response from Hollywood FeedMay 24, 2021Thank you for your awesome review, Rodney! We believe that our customers and their pets deserve the highest quality products and the best possible service, and we’re thrilled to have such amazing feedback. We look forward to seeing you again soon!
- Rating 5.0The people who helped me were courteous, quick, and kind.Response from Hollywood FeedMay 17, 2021Thank you for the wonderful review, Rachel! Our team strives to provide speedy and exceptional service for all our customers! We're thrilled you're pleased and hope to see you again soon!
- Rating 5.0Always accommodating!Response from Hollywood FeedApril 27, 2021Cynthia, we are THRILLED to hear about your wonderful experience at our Strawberry Hill store. We think they’re pretty great, too! At Hollywood Feed, we believe in going above and beyond for customers and ensuring a fantastic experience. It is great to hear that you enjoy your shopping experiences! Thank you for being a part of the Hollywood Feed family and come back to see us again soon!
- Rating 5.0Friendly folks, great product selection, great serviceResponse from Hollywood FeedApril 21, 2021Thank you so much for the fantastic review, William! Our team strives to go above and beyond to provide excellent service and quality products during every visit! We're thrilled you are pleased and hope to see you again soon!
- Rating 5.0Staff was very polite! I did a special order for dog food for my pops. When I went to picking it up They had it saved for me behind the counter! Store always is very organized and very clean!Response from Hollywood FeedApril 17, 2021Thank you for the splendid review, Dan! We're thrilled you're pleased with our service and hope to see you again soon!
- Rating 5.0Staff is very nice and super helpful. I always have a nice experience when I go there.Response from Hollywood FeedApril 16, 2021Mandy we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
- Rating 5.0Great customer serviceResponse from Hollywood FeedApril 11, 2021Sue, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
- Rating 5.0Fantastic customer service and tons to choose from! Same day delivery of dog food is a lifesaver!Response from Hollywood FeedMarch 30, 2021We're so glad to hear you're enjoying our Same Day Delivery service, Angelique!! We’re thrilled to hear that you are pleased with our customer service also. Thank you for providing us with awesome feedback!
- Rating 5.0Excellent customer service!Response from Hollywood FeedMarch 30, 2021Kristen, thanks so much for this great review! Our team works hard to provide the highest level of customer service possible. We hope to see you again soon!
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Displaying reviews 1 - 4 out of the 20 most recent