PetPeople by Hollywood Feed - Highland Creek

4.7 out of 5.0
Rating 4.7
(28 Reviews)
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Store Information
Day of the WeekHours
Monday9:00 AM - 7:30 PM
Tuesday9:00 AM - 7:30 PM
Wednesday9:00 AM - 7:30 PM
Thursday9:00 AM - 7:30 PM
Friday9:00 AM - 7:30 PM
Saturday9:00 AM - 7:30 PM
Sunday10:00 AM - 6:30 PM
Open Today
(704) 992-5534
10018 Benefield Rd
Ste 200
Charlotte, North Carolina, 28269
10018 Benefield Rd
Ste 200
Charlotte, North Carolina, 28269
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Dog house with heart and paw in middleAdoption Days
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Get directions to PetPeople by Hollywood Feed at 10018 Benefield Rd Charlotte, NC
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
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About PetPeople by Hollywood Feed Highland Creek

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Charlotte, NC. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed is a different breed of pet supply store.
Meg Aldridge
Store Manager
Meg has been the manager of the Highland Creek store since 2019. Originally from Michigan, she has been living in Charlotte since 2015. She loves this neighborhood and seeing all the familiar human and animal faces come in! Rescuing and helping animals is one of Meg's biggest passions. Her hobbies include checking out new restaurants, kayaking, and hiking with her husband and dog Jango.
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.7 out of 5.0
Rating 4.7
(28 Reviews)
Leave a Review
  • 4.7 out of 5
    Rating 5.0
    Staff goes above and beyond for the Fur babies! Bentley Jax lights up every time he pulls up to PetPeople😊
    Response from Hollywood Feed
    Tomika,

    What a glowing review! We get excited when you love us and it warms our heart when the dogs share in the joy as well! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that pets are a huge part of our customers' lives, and we make it our mission to make them and you a part of the Feed Family! Thank you, and we cannot wait to see you back soon.


    Amber W.
    Customer Service
    Hollywood Feed

    Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!
  • 4.7 out of 5
    Rating 5.0
    The staff and very friendly and helpful, I appreciate their honesty. I asked for training treats for my puppy they offered some that where on a buy one get one sale (promote sale items is the way in retail) but when I asked for nutrient dense treats they immediately took showed me the two bed brands of nutrient dense treats. That right there shows they listen and care about your concerns. They also post the animals that visit the store to the Facebook 😁.
    Response from Hollywood Feed
    Melissa, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Friendly staff to me and my dog. Always willing to provide information on products.
    Response from Hollywood Feed
    Thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! Come back and see us again soon!
  • 4.7 out of 5
    Rating 5.0
    I recently had surgery and was unable to lift the items I needed. They staff not only collected the items that I needed but also placed them in my car.
    Response from Hollywood Feed
    Nita, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.7 out of 5
    Rating 5.0
    Staff is always extremely helpful and welcoming. They treat your pet as if it’s their own.
    Response from Hollywood Feed
    We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Always friendly and helpful staff.
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Great products and service!
    Response from Hollywood Feed
    Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Excellent customer service
    Response from Hollywood Feed
    Shalia, We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Great Great customer service
  • 4.7 out of 5
    Rating 3.0
    Everyone was nice but the selection on cat littler is always really slim
    Response from Hollywood Feed
    Maddie, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve, grow, and ensure an excellent experience for each customer! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and we apologize for not having what you needed at the time. This has been a difficult time to keep certain products and brands in our stores due to shipping and manufacturing delays. We are in communication with all manufacturers daily to stay in tune to the business. We take pride in the services we offer, the products we sell, and the pets and people we help every day. We appreciate you being a part of the Hollywood Feed family! Again, I am very sorry for your less than exemplary recent visit, and hope that you will give us the opportunity to make this right!
  • 4.7 out of 5
    Rating 1.0
    You are starting to remove the brands we have come to love from pet people.
  • 4.7 out of 5
    Rating 5.0
    Great customer service.
    Response from Hollywood Feed
    Terah, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Excellent customer service!!
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Friendly staff, many options to choose from
    Response from Hollywood Feed
    Latasha, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.7 out of 5
    Rating 4.0
    Nice and kind workers just wish the rewards from PetPeople would carry over to the new company.
    Response from Hollywood Feed
    Lucy, we are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon!
  • 4.7 out of 5
    Rating 5.0
    Always Great Customer Service!
    Response from Hollywood Feed
    Michele, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.7 out of 5
    Rating 5.0
    You guys are GREAT!!! I think, with y’all’s help, we have fixed my daughters cat problem…she LOVES THE LAMB ABD KEEPS IT DOWN!!!
    Response from Hollywood Feed
    Mary, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.7 out of 5
    Rating 5.0
    Great! Super friendly staff!
    Response from Hollywood Feed
    Josiah, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.7 out of 5
    Rating 5.0
    GREAT Customer service!
    Response from Hollywood Feed
    Valerie, we are always excited to receive such incredible feedback! Great customer service is always something that we strive for, and we are happy to hear we met our goal during your most recent visit! We hope to see you again soon! 
  • 4.7 out of 5
    Rating 5.0
    Excellent customer service and extra quality products!
    Response from Hollywood Feed
    Tiana, thank you for the wonderful review! We are so happy that your fur-baby enjoys our products, and we hope to see you again soon!
Displaying reviews 1 - 4 out of the 20 most recent
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