Store Information
| Day of the Week | Hours |
|---|---|
| Monday | 9:00 AM - 7:00 PM |
| Tuesday | 9:00 AM - 7:00 PM |
| Wednesday | 9:00 AM - 7:00 PM |
| Thursday | 9:00 AM - 7:00 PM |
| Friday | 9:00 AM - 7:00 PM |
| Saturday | 9:00 AM - 7:00 PM |
| Sunday | 11:30 AM - 6:30 PM |
Open Today
(919) 720-4765
575 New Waverly Pl
Suite 103-A
Cary, North Carolina, 27518
575 New Waverly Pl
Suite 103-A
Cary, North Carolina, 27518
Services
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Adoption Days
SAME DAY DELIVERY
IN ABOUT AN HOUR
IN STORES
TALK WITH A LOCAL PET EXPERT!
CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
FAST, FREE SHIPPING
ON ORDERS OVER $49
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About Hollywood Feed
Hollywood Feed is a natural and holistic pet specialty retail store in Cary, NC. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members.
We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.
Spencer Laughlin
Store Manager
Spencer came to Hollywood Feed in January 2021. She brought with her over ten years of pet industry experience and spent the majority of her life competing in the equestrian world, playing polo and caring for all different species of animals! She currently owns a menagerie of cats (both indoor and ferals) and a Golden Retriever, Eli, who sometimes joins her at work. Feel free to stop by Store 78 to visit Spencer and her team as they would love to help you and your pet!
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor
Recent Reviews
4.9 out of 5.0
Rating 4.9
(136 Reviews)- Rating 5.0Great products and excellent customer service.Response from Hollywood FeedMay 17, 2022Jen, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
- Rating 5.0Love the team in store, who are very knowledgeable and helpful, the high-quality products and they even deliver.Response from Hollywood FeedMay 3, 2022Tracey, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We're also thrilled to hear you are pleased with our Same Day Delivery Service. We hope to see you again very soon!
- Rating 5.0Staff always friendly and helpful. Well stocked!Response from Hollywood FeedApril 19, 2022Johnny, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
- Rating 5.0Always available to answer questions or help with puppy problems, friendly knowledgeable staffResponse from Hollywood FeedApril 14, 2022Fran, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
- Rating 2.0the young woman who helped me had poor communication skills, and knew ittle about the products -- in this case dog collars and leads. She wasn't aware that dog size (often in pounds or inches) is printed on each product tag. Additionally, she said "gotcha" far too many times.
- Rating 5.0Spencer and Hailey were great, friendly and welcomed to the store as a new customer. Spencer took the time to answer my questions as to the appropriate for our aging dog! Much appreciated, and I will be back!Response from Hollywood FeedApril 11, 2022Thank you Jane for the wonderful review! WOW, 5-stars for our phenomenal team members Spencer and Hailey! We are grateful to have them! We are THRILLED the best customer service was provided in helping you find the best food for your precious dog. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for visiting Hollywood Feed! Welcome to the Feed Family! We look forward to seeing you again!
- Rating 5.0It’s great to shop at a local store with amazing customer service!! We love the product quality and food & toy selection.Response from Hollywood FeedApril 11, 2022Connie, thank you so much for such an incredible review! Our team strives to provide a wide variety of the highest quality products for each pet's specific needs and ensure a wonderful experience for each customer! We're thrilled you're pleased with our service, and we hope to see you again soon!
- Rating 2.0Your shelves are not full.....the cat food I normally get was no where to be found on your shelves. I left empty handed this time. Very disappointed.Response from Hollywood FeedApril 9, 2022Susan, thank you for taking the time to leave us a review. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your recent experience as it appears we've dropped the ball. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs, and we apologize for not having what you needed at the time. We would like to know the product you were looking for so we can further assist you. We ask that you contact our Customer Service Department at 888-816-8691 to further assist you in finding what you need and we can have it shipped to you.
We do train our staff to help every customer in the best way possible, even if we have to find products at our other store locations and our warehouse. I have made sure to escalate your complaint to the Regional Manager of this location, Mary Carter, so that she can address this matter with the team. Please reach out to Mary directly at marycarter@hollywoodfeed.com with more details so that we can work to correct this situation. Again, I am very sorry for your less than exemplary recent visit, and hope that you will give us the opportunity to make this right! - Rating 4.0Employees are very helpfulResponse from Hollywood FeedMarch 24, 2022Lee, this review is amazing! Thank you for the kind words! We are proud of our stores and the teams! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We'd love to learn more about how we could improve from 4-stars to 5-stars - please email us your feedback at bark@hollywoodfeed.com. We hope to see you again soon!
- Rating 5.0First time in and was impressed with customer service.Response from Hollywood FeedMarch 23, 2022Julie, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for shopping with us! We look forward to seeing you again soon!
- Rating 5.0Great people and products!Response from Hollywood FeedMarch 8, 2022Deanna, thank you for the wonderful review! We are so happy that your fur-babies are enjoying our products and that you are enjoying the great customer service we aim for. Thank you so much for your continued support! We hope to see you again soon!
- Rating 5.0Great customer service. Staff always helpful and available.Response from Hollywood FeedMarch 3, 2022Linda, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. We're thrilled you're pleased, and visit us again soon!
- Rating 5.0Great customer serviceResponse from Hollywood FeedFebruary 23, 2022Veronica, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
- Rating 5.0Knowledgeable staff and great customer service!Response from Hollywood FeedFebruary 27, 2022Savita, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
- Rating 5.0prompt serviceResponse from Hollywood FeedFebruary 22, 2022Emily, thank you for the wonderful review! Our team strives to provide speedy and exceptional service for all our customers! We're thrilled you're pleased and hope to see you again soon!
- Rating 5.0The customer service is always fantastic. The employees are super friendly and helpful.Response from Hollywood FeedFebruary 15, 2022Phillip, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. We're thrilled you're pleased, and visit us again soon!
- Rating 5.0This is the ONLY place I shop for our fur baby! Excellent service, products, and advice!Response from Hollywood FeedFebruary 16, 2022Thank you Susan! We are glad that you enjoyed your visit so much that you gave us a 5-star review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! Come back and see us again soon!
- Rating 5.0Everyone goes out of their way to make sure you get what you need. Very friendly, especially the four pawed gentleman at the counter!🐶🥰Response from Hollywood FeedFebruary 16, 2022Thank you Holly for the kind words! We appreciate your continued support! Our Waverly Place store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations! We love that our four-legged helper was able to make you happy as well! Our team works hard everyday to ensure great customer service to every customer. Thank you for shopping at Hollywood Feed! Come back to see us again!
- Rating 5.0I always love Hollywood Feed!Response from Hollywood FeedFebruary 10, 2022Lauren, thank you so much for such a huge compliment. We are thrilled to hear you love our store, and we're so glad to have you and your pet as part of our Feed Family! Come back and see us again soon.
- Rating 5.0Wonderful store team (Haley and Timothy), great deals, price matching, print-out ads, cool displays of products!Response from Hollywood FeedFebruary 5, 2022Alyssa, we are so grateful for your wonderful feedback! We are pleased to hear that Haley and Timothy at our Waverly location was able to provide you with the best possible service. Great customer service is something that we strive for. Thank you, and we hope to see you again soon.
Displaying reviews 1 - 4 out of the 20 most recent