Hollywood Feed Highland Village: {KEYWORDS} in Jackson, MS

Hollywood Feed - Highland Village

4.9 out of 5.0
Rating 4.9
(246 Reviews)
In-store
Pick-up
Hollywood Feed Highland Village: {KEYWORDS} in Jackson, MS
Store Information
Day of the WeekHours
Monday9:00 AM - 7:00 PM
Tuesday9:00 AM - 7:00 PM
Wednesday9:00 AM - 7:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:30 AM - 6:30 PM
Open Today
(601) 345-8146
4500 I-55 Frontage Rd N
Suite 194
Jackson, Mississippi, 39211
4500 I-55 Frontage Rd N
Suite 194
Jackson, Mississippi, 39211
Get Directions
Services
Speech BubblesChat with an Expert
Dog house with heart and paw in middleAdoption Days
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
SAME DAY DELIVERY
IN ABOUT AN HOUR
IN STORES
TALK WITH A LOCAL PET EXPERT!
CAR
CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
FAST, FREE SHIPPING
ON ORDERS OVER $49

About Hollywood Feed

Hollywood Feed is a natural and holistic pet specialty retail store in Jackson, MS. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.
Suzan McArdle
Store Manager
Suzan began working at Hollywood Feed's smallest store in Flowood, MS in February 2016 as a part-timer. Just a few months later, she was the store manager! Three dogs later, sje moved to a larger location just around the corner. Suzan retired during the pandemic but missed my job and friends so much. So then, she decided to come back as a part-timer again in Jackson. Now, here she is again - store manager. And she's having a blast! Stop by store 86 to see Suzan and her team! Welcome back, Suzan!
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.9 out of 5.0
Rating 4.9
(246 Reviews)
Leave a Review
  • 4.9 out of 5
    Rating 5.0
    Very informed customer service representative (Elizabeth)
    Response from Hollywood Feed
    Susan, we are so grateful for your wonderful feedback! We are pleased to hear that Elizabeth at our Highland Village location was able to provide you with the best possible service. Great customer service is something that we strive for. Thank you, and we hope to see you again soon.
  • 4.9 out of 5
    Rating 5.0
    Friendly. Quick service! Customer oriented. I don’t shop for my dogs anywhere else!
    Response from Hollywood Feed
    Cherielynne, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
  • 4.9 out of 5
    Rating 5.0
    I enjoy coming into the store. The employees are always helpful and knowledgeable about any questions we have concerning our puppy. They also tend to give good advise on problems we may be having.
    Response from Hollywood Feed
    Tamara, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal!
  • 4.9 out of 5
    Rating 5.0
    I love Hollywood feed. My babies love the snacks there. I have noticed prices have went up but it hasn't made me not want to continue business with them.
    Response from Hollywood Feed
    Thank you for the wonderful review! We are so happy that your fur-baby enjoys our products, and we hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Wonderful store, staff are very helpful and knowledgeable!
    Response from Hollywood Feed
    Patricia, we are thrilled to hear about your wonderful experience at our store. We think they’re pretty great too! Thank you for the review and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    They are very knowledgeable and helpful. They go the extra steps to help you. James is friendly and courteous. It is a pleasure to go there. I am extremely happy with the service I receive there. Karen S.
    Response from Hollywood Feed
    Karen, we are so grateful for your wonderful feedback! We are pleased to hear that James at our Highland Village location was able to provide you with the best possible service. Great customer service is something that we strive for. Thank you, and we hope to see you again soon
  • 4.9 out of 5
    Rating 5.0
    I ALWAYS have excellent service! Staff is very helpful and informed!
    Response from Hollywood Feed
    A 5-star review from a 5-star customer! Thank you for the great feedback, Linda! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    It was great
    Response from Hollywood Feed
    Cj, we are so glad to hear you loved your experience so much that you gave us 5-stars! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    James is always a great help! He gives great suggestions on new treats to introduce to my pup! It’s always a pleasure shopping there!
    Response from Hollywood Feed
    Thank you Amber for the wonderful review! James is an awesome team member and we are grateful to have him! We are happy that he was able to give you the best customer service and help you find the tastiest treats for your fur baby. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for visiting Hollywood Feed and being a part of our family! We look forward to seeing you soon!
  • 4.9 out of 5
    Rating 5.0
    Great staff and great products!
    Response from Hollywood Feed
    Margie, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    James helped me out so much with picking food for my puppy. Before I walked in the store I had questions about what would be right food for my pup and James actually initiated the suggestion to me before I even had the chance to ask. He was so personable and knew HF’s products and breed needs. His genuine attitude is one of a kind. On my trip it was raining like cats and dogs (pun intended) and he was still outside dropping off curbside deliveries with a smile on his face. If I still lived in Mississippi I’d take that drive to have James take care of us every time.
    Response from Hollywood Feed
    Thank you, Chandler for the wonderful review! James is an awesome team member and we are grateful to have her! We are happy that she was able to give you the best customer service and help you find the best food for your puppy. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for visiting Hollywood Feed and being a part of our family! We look forward to seeing you soon!
  • 4.9 out of 5
    Rating 5.0
    Excellent Customer Service and knowledgeable Personnel.
    Response from Hollywood Feed
    Toni, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    Great customer service and kind to dog
    Response from Hollywood Feed
    Martha, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, including all our four legged friends, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
  • 4.9 out of 5
    Rating 2.0
    The lady at the cash register was very nice and helpful. However, one of the other workers walked through the store with a ladder and before giving me and my fiancé time to move out of the way she said, “I can go another way if you need me to” in an extremely disrespectful and sarcastic tone. My fiancé and I thought it was completely unnecessary and she could have easily said something along the lines of “can I squeeze past you?” Or “coming behind you, excuse me”
    It was just extremely unprofessional. Unfortunately we did not get her name.
    Response from Hollywood Feed
    Nancy, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Highland Village location have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Michael Egner, so that he can address this matter with the team. Please reach out to him directly at michael@hollywoodfeed.com with more details so that we can work to correct this situation. Again, I am very sorry for your less than exemplary recent visit, and hope that you will give us the opportunity to make this right!
  • 4.9 out of 5
    Rating 5.0
    The staff were so friendly and helpful with suggestions. Got some cute cat and kitten toys that are a hit! Will be back for sure
    Response from Hollywood Feed
    Chloe, thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best products along with stellar customer service. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! We are so happy to hear we were able to help you find some fun toys that are a hit with your pack. Come back and see us again soon!
  • 4.9 out of 5
    Rating 5.0
    Great enthusiasm
    Response from Hollywood Feed
    Jerry, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. Great customer service is something that we strive for. Thank you, and we hope to see you again soon.
  • 4.9 out of 5
    Rating 5.0
    Very helpful & friendly
    Response from Hollywood Feed
    Angela, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
  • 4.9 out of 5
    Rating 5.0
    Love coming here with my dog! Such a great staff, they are always so helpful.
    Response from Hollywood Feed
    Gabrielle, we truly appreciate your continued support and the great review! Thank you so very much. Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
  • 4.9 out of 5
    Rating 5.0
    Friendly staff. Well stocked store. It has that small town charming atmosphere.
    Response from Hollywood Feed
    Joan, thank you so much for your excellent review! Our team strives to make every customer’s shopping experience a pleasant one, which is why we keep our stores tidy and well-stocked while offering the best customer service possible! We are thrilled to have such amazing feedback. Hope to see you again soon!
  • 4.9 out of 5
    Rating 5.0
    They were so helpful and knowledgeable.
    Response from Hollywood Feed
    Mollie, thank you for the wonderful review! Our team attends monthly training on nutrition and products to ensure well-informed service for our customers! We're thrilled you're pleased and hope to see you again soon!
Displaying reviews 1 - 4 out of the 20 most recent
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