PetPeople by Hollywood Feed - Mack

4.8 out of 5.0
Rating 4.8
(47 Reviews)
In-store
Delivery
Pick-up
Store Information
Day of the WeekHours
Monday9:00 AM - 7:30 PM
Tuesday9:00 AM - 7:30 PM
Wednesday9:00 AM - 7:30 PM
Thursday9:00 AM - 7:30 PM
Friday9:00 AM - 7:30 PM
Saturday9:00 AM - 7:30 PM
Sunday10:00 AM - 6:30 PM
Open Today
(313) 469-8308
19391 Mack Ave
Grosse Pointe Woods, Michigan, 48236
19391 Mack Ave
Grosse Pointe Woods, Michigan, 48236
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Services
Speech BubblesChat with an Expert
Dog house with heart and paw in middleAdoption Days
Bath TubDog Wash
Get directions to PetPeople by Hollywood Feed at 19391 Mack Ave Grosse Pointe Woods, MI
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
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SAME DAY DELIVERY
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IN STORES
TALK WITH A LOCAL PET EXPERT!
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CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
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FAST, FREE SHIPPING
ON ORDERS OVER $49

About PetPeople by Hollywood FeedMack

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Grosse Pointe Woods, MI. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed is a different breed of pet supply store.
Anna Mergless
Store Manager
Anne is 31 years old, and has one tortoise shell kitty named Sparrow, yet sadly no dogs at the moment. Sparrow is absolutely her world. Anna just recently celebrated her three year anniversary with the company, and prides herself in both her passion and knowledge in all things pet related including nutrition and customer service!
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.8 out of 5.0
Rating 4.8
(47 Reviews)
Leave a Review
  • 4.8 out of 5
    Rating 5.0
    Tons of great supplies, pretty good pricing and beyond excellent customer service.
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!


    Taylor M.
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.8 out of 5
    Rating 5.0
    Amazing staff, super nice and helpful. Will always be loyal to PetPeople now Hollywood Feed!
    Response from Hollywood Feed
    Kate,

    Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!

    Michael S
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.8 out of 5
    Rating 5.0
    I LOVE the staff! They are so helpful and friendly, they spoil my dog and help to socialize her. Grosse pointe location ladies rock!!
    Response from Hollywood Feed
    We are THRILLED to hear about your wonderful experience at our Grosse Pointe location. We think they’re pretty great too! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon
  • 4.8 out of 5
    Rating 5.0
    Very helpful and friendly
    Response from Hollywood Feed
    A 5-star review from a 5-star customer! Thank you for the great feedback, XXX! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Olivia provided great customer service, she helped me to find a dry cat food for my senior cats (one of whom is a very picky eater) that is good for their dietary & digestion needs. I always feel well taken care of by the staff at Pet People in Grosse Pointe Woods.
    Response from Hollywood Feed
    Thank you Sidney for the wonderful review! Olivia is an awesome team member and we are grateful to have them! We are happy that they were able to give you the best customer service and help you find the best food for your cats. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for visiting Hollywood Feed and being a part of our family! We look forward to seeing you soon!


    Deetrik G.
    Customer Service Liaison
    Hollywood Feed

    Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!
  • 4.8 out of 5
    Rating 5.0
    The dog wash there is so easy to use! Appreciate you having this to offer your customers.
    Response from Hollywood Feed
    Amy, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer! We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Knowledgeable staff & very helpful.
    Response from Hollywood Feed
    Thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! Come back and see us again soon!
  • 4.8 out of 5
    Rating 5.0
    Your prices are still too high
    Response from Hollywood Feed
    Nancy, thank you for taking the time to write us a review! We are sorry to hear you were disappointed with our prices. We have a team dedicated to keeping our prices competitive with other pet supply retailers. Our team works hard each day to ensure that we are providing the best products at the best prices, and our store associates and customer service team are always happy to assist in recommending a product that would fit your price range and all your fur babies' needs. Hollywood Feed does have a price-match guarantee if there are other retailers selling at a lower price.
  • 4.8 out of 5
    Rating 5.0
    The shelves are always stocked with high quality food and merchandise. The staff is extremely knowledgeable and friendly, always willing to help. Every time I visit, I’m greeted with a warm hello.
    Response from Hollywood Feed
    Lori, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.8 out of 5
    Rating 5.0
    Love this store, it’s products, and the workers! Anna (manager) is beyond helpful and kind! Thanks Lisa and Anna for your excellent customer service.
    Response from Hollywood Feed
    We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon!
  • 4.8 out of 5
    Rating 3.0
    The service was great but I am very very disappointed that you no longer with be carrying solo and lily product, it was the number 1 reason I would go to pet people
  • 4.8 out of 5
    Rating 3.0
    Great customer service but since it changed from Pet People the prices have gone really high! I don't like they took away the discount if you bought 12 packs of food either. I didn't know this until I got to register. It cost me much more than the last time I bought the 12 packs. No rewards and no discount and higher prices makes me rethink about coming back. Bring back Pet People!
    Response from Hollywood Feed
    Thank you for taking the time to reach out to us, Mary. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. At Hollywood Feed, we take pride in providing excellent customer service, so it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. The Hollywood Feed Frequent Feeder Program was made to show gratitude on your favorite pet food brands. Our Frequent Feeder program works by averaging the purchases made under a particular brand over time and taking the average amount off of your redeemable purchase. Whether you make in-store purchases or online orders for Same Day Delivery or Curbside Pickup at a local Hollywood Feed store your Frequent Feeder points will count towards a reward credit. Here is a Link to our Feeder Program, it has all the insight on how the Feeder program works: https://www.hollywoodfeed.com/content/frequent-feeder/
    We would like to look further into your Frequent Feeder Program on your account to ensure it is being applied correctly. Contact our Customer Service Department at 888-816-8691 to further assist you with this. We certainly hope to hear from you soon and that you'll give us the opportunity to make your next visit better than your last! Also don't forget to join our TEXT CLUB for other promotions and coupons. Text HF010 to 54170 to join our text club and SAVE 10%

    Kind Regards,
  • 4.8 out of 5
    Rating 5.0
    Great employees very helpful
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.8 out of 5
    Rating 4.0
    Great customer service but product shortages and interruptions regularly.
    Response from Hollywood Feed
    Connie, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve, grow, and ensure an excellent experience for each customer! We take pride in the services we offer, the products we sell, and the pets and people we help every day. We would like to know the products you were looking for so we can further assist you. We ask that you contact our Customer Service Department at 888-816-8691 to further assist you in finding what you need and we can have it shipped to you. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and we apologize for not having what you needed at the time. This has been a difficult time to keep certain products and brands in our stores due to shipping and manufacturing delays.
  • 4.8 out of 5
    Rating 5.0
    The nicest associates and the store pet dog was the best sales personnel.
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    customer service is amazing!
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Friendly, competent service, and good product availability.
    Response from Hollywood Feed
    Jeff, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Wonderful service employees help me a lot and with the things I was looking for.
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    always great help!
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Just THE BEST people. Everyone knows my Lady Blue Sky, and she's always happy to see everyone that works there. A great place!
    Response from Hollywood Feed
    Timothy, we are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon!
Displaying reviews 1 - 4 out of the 20 most recent
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Nearby Locations

  • PetPeople by Hollywood Feed 33801 Woodward Ave
    9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 10:00 AM - 6:30 PM
    33801 Woodward Ave
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  • PetPeople by Hollywood Feed 6520 Telegraph Rd
    9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 10:00 AM - 6:30 PM
    6520 Telegraph Rd
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  • PetPeople by Hollywood Feed 3038 Walton Blvd
    9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 10:00 AM - 6:30 PM
    3038 Walton Blvd
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  • PetPeople by Hollywood Feed 3330 Washtenaw Ave
    9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 9:00 AM - 7:30 PM 10:00 AM - 6:30 PM
    3330 Washtenaw Ave
    Link to Location Page
    Dog Wash
    Dog Wash
    Curbside
    Curbside
    Delivery
    Delivery
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    Grooming
    Adoption
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    Dog WashDog Wash
    CurbsideCurbside
    DeliveryDelivery
    GroomingGrooming
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