Store Information
| Day of the Week | Hours |
|---|---|
| Monday | 9:00 AM - 7:30 PM |
| Tuesday | 9:00 AM - 7:30 PM |
| Wednesday | 9:00 AM - 7:30 PM |
| Thursday | 9:00 AM - 7:30 PM |
| Friday | 9:00 AM - 7:30 PM |
| Saturday | 9:00 AM - 7:30 PM |
| Sunday | 10:00 AM - 6:30 PM |
Open Today
Dog Wash Closes an Hour Early Each Day
(847) 559-9488
936 Willow Rd
Northbrook, Illinois, 60062
936 Willow Rd
Northbrook, Illinois, 60062
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About PetPeople by Hollywood Feed Northbrook
Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Northbrook, IL. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed is a different breed of pet supply store.
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor
Recent Reviews
4.6 out of 5.0
Rating 4.6
(27 Reviews)- Rating 1.0I bought a toy that the seam opened within a minute of my dog getting the toy. Obviously poorly made as he is very gentle and has never ruined any toy. Most toys he has had for 5 years. Your store would not accept it as a return even tho there is nothing posted saying toys are a final sale. Called customer service and they were worse at handling than the store, Very dissatisfied as a long term customer,
The store was in Deerfield, Il at the corner of Waukegan and Deerfield RD - Rating 5.0Jorge is great and there was another young woman working with him that evening I visited the store and both were great knew a lot, will be back for sure!
- Rating 5.0Great people Violet is wonderful
- Rating 5.0
- Rating 5.0Wonderful customer service and appreciation!Response from Hollywood FeedJanuary 27, 2023We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
- Rating 5.0Very helpfulResponse from Hollywood FeedJanuary 28, 2023Hi Ed,
We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
Michael S
Customer Service
Hollywood Feed
Be sure to visit
hfu.hollywoodfeed.com to enroll in Hollywood Feed University
alongside our employees while we learn more about our pets' health &
behavior from veterinarians, nutritionists, and other accredited
members of the pet industry! - Rating 5.0I go to Pet People in Northbrook and Violet has been so great with service and information. She always get what I need and the service has been excellent. Something you just don't get, I love it! Thanks, Julie Savard and he collie and golden retriever!!!!Response from Hollywood FeedJanuary 23, 2023Hi Julie,
Thank you for the wonderful review! We are happy that Violet able to give you the best customer service and help you find the best products for your furry friends! The team at the Northbrook store are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations. Our team works hard every day to ensure great customer service to every customer and provide professional recommendations and advice. Thank you for visiting Hollywood Feed and being a part of our family! We look forward to seeing you soon!
Michael S
Customer Service
Hollywood Feed
Be sure to visit
hfu.hollywoodfeed.com to enroll in Hollywood Feed University
alongside our employees while we learn more about our pets' health &
behavior from veterinarians, nutritionists, and other accredited
members of the pet industry! - Rating 5.0great store ,great people!Response from Hollywood FeedJanuary 17, 2023Ricki, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon
Michael S
Customer Service
Hollywood Feed
Be sure to visit
hfu.hollywoodfeed.com to enroll in Hollywood Feed University
alongside our employees while we learn more about our pets' health &
behavior from veterinarians, nutritionists, and other accredited
members of the pet industry! - Rating 5.0Great and helpful staff!Response from Hollywood FeedJanuary 11, 2023Thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. We're thrilled you're pleased, and visit us again soon!
Deetrik G.
Customer Service Liaison
Hollywood Feed
Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry! - Rating 5.0The customer service at the Northbrook location is excellent!Response from Hollywood FeedJanuary 5, 2023We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
- Rating 5.0Outstanding customer service. Very friendly staff. Clean, well stocked store.Response from Hollywood FeedJanuary 3, 2023Roberta,
Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
Michael S
Customer Service
Hollywood Feed
Be sure to visit
hfu.hollywoodfeed.com to enroll in Hollywood Feed University
alongside our employees while we learn more about our pets' health &
behavior from veterinarians, nutritionists, and other accredited
members of the pet industry! - Rating 5.0Clean high quality itemsResponse from Hollywood FeedJanuary 2, 2023Thank you so much for your excellent review! Our team strives to make every customer's shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible as well as the best products on the market! We are thrilled to have such amazing feedback. Hope to see you again soon!
- Rating 5.0Great quality selection. Helpful staff.Response from Hollywood FeedJanuary 3, 2023Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
- Rating 5.0The customer service at this location has always been fantastic - before the acquisition and after. One time, I came in and the store didn’t have enough of my preferred dog food. The manager asked what I typically buy and when — and since then, that dog food has always been available in the quantity I buy! Also, the staff is helpful in terms of being able to make reasonable decisions to drive customer loyalty - for example, if I want a 28 pound bag of dog food and you’re out of the big bags, I can buy two smaller bags for the price of a big bag. That is the kind of service that keeps me loyal to petpeople/Hollywood feed over say an Amazon or big box pet goods store. Thanks for everything!Response from Hollywood FeedJanuary 3, 2023We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you, we were ranked 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon!
- Rating 4.0I truly like this store and my first visit I was really impressed by the options for cat toys, collars, etc. Then when I came back I was sad to realize there’s only one row for cat stuff and the rest is primarily dogs. I hope that there would be more larger cat toys and more cat stuff for cat people like me!!!!Response from Hollywood FeedDecember 20, 2022Meghan, at Hollywood Feed, we make sure to offer appropriate products based on what our customers request. Statistically speaking, 42.5% of Americans own a dog, while only 28.6% own a cat. Among pet owners, 63.4% own a dog and 42.7% own a cat. Therefore, due to market demand, we do offer more retail space for dog products than cat products. We are always open to new suggestions for products, so if ever you feel there is something specific you would like to look into us carrying, feel free to email us at bark@hollywoodfeed.com so that we can pass your suggestions along to the appropriate buying team! Thank you for choosing Hollywood Feed and we hope to see you again soon.
- Rating 4.0I sent my kids to buy (2) 5 pound bags of Fromm food ( black bag) since it was on sale. Not sure why those were not on sale. Looked like the ad said all 4-5 pound bags were buy one get one. Please advise. Thanks!Response from Hollywood FeedDecember 4, 2022Robin, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve and grow. Although every visit may not be perfect we thank you for continuing to shop with us. We take pride in the services we offer, the products we sell, and the pets and people we help every day. We try to offer sales and coupons throughout each month to satisfy our customers and ensure everyone enjoys our great products.
The Fromm products that are on sale are the Fromm Classic Puppy 5lb, Fromm Gold Puppy 5lb, Fromm Gold Large Breed Puppy 5lb, Fromm Gold Heartland Grain-Free Puppy 4lb, and the Fromm Gold Heartland Grain-Free Large Breed Puppy 4lb at Buy 1 Get 1 Free. All these formulas are dry kibble formulas. Here is a link to all these https://www.hollywoodfeed.com/c/2271/specials?&so=0&page=1&af=61|20450|20452. This sales ends on Dec. 25, 2022 in-store and online. If you purchased one of these qualifying Fromm products you may return to your local Hollywood Feed where you purchases to receive your price adjustment. If you have any more questions please reach out to the Customer Service Team at bark@hollywoodfeed.com or 888-816-8691. - Rating 5.0YesResponse from Hollywood FeedDecember 2, 2022Marilyn, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer! We hope to see you again soon!
- Rating 5.0Everyone is very friendly and helpful.Response from Hollywood FeedOctober 10, 2022Bobi, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
- Rating 5.0Good serviceResponse from Hollywood FeedSeptember 29, 2022Lina, we are always excited to receive such an amazing review! Great customer service is always something that we strive for, and we are happy to have such great feedback! Come see us again soon!
- Rating 4.0Helpful staff but inventory sometimes a problemResponse from Hollywood FeedNovember 6, 2022Chris, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve, grow, and ensure an excellent experience for each customer! We take pride in the services we offer, the products we sell, and the pets and people we help every day. We would like to know the products you were looking for so we can further assist you. We ask that you contact our Customer Service Department at 888-816-8691 to further assist you in finding what you need and we can have it shipped to you. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and we apologize for not having what you needed at the time. This has been a difficult time to keep certain products and brands in our stores due to shipping and manufacturing delays.
We are in communication with all manufacturers daily to stay in tune to the business. We take pride in the services we offer, the products we sell, and the pets and people we help every day. We appreciate you being a part of the Hollywood Feed family! Again, I am very sorry for your less than exemplary recent visit, and hope that you will give us the opportunity to make this right!
Displaying reviews 1 - 4 out of the 20 most recent
Michael S
Customer Service
Hollywood Feed
Be sure to visit
hfu.hollywoodfeed.com to enroll in Hollywood Feed University
alongside our employees while we learn more about our pets' health &
behavior from veterinarians, nutritionists, and other accredited
members of the pet industry!