PetPeople by Hollywood Feed - Naperville

4.8 out of 5.0
Rating 4.8
(39 Reviews)
In-store
Delivery
Pick-up
Store Information
Day of the WeekHours
Monday9:00 AM - 7:30 PM
Tuesday9:00 AM - 7:30 PM
Wednesday9:00 AM - 7:30 PM
Thursday9:00 AM - 7:30 PM
Friday9:00 AM - 7:30 PM
Saturday9:00 AM - 7:30 PM
Sunday10:00 AM - 6:30 PM
Open Today
(630) 445-8414
1212 S Naper Blvd
Unit 105
Naperville, Illinois, 60540
1212 S Naper Blvd
Unit 105
Naperville, Illinois, 60540
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Dog house with heart and paw in middleAdoption Days
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Get directions to PetPeople by Hollywood Feed at 1212 S Naper Blvd Naperville, IL
We gladly match any price on identical merchandiseWe gladly match any price on identical merchandise
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SAME DAY DELIVERY
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IN STORES
TALK WITH A LOCAL PET EXPERT!
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CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
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ON ORDERS OVER $49

About PetPeople by Hollywood FeedNaperville

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Naperville, IL. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed is a different breed of pet supply store.
Terry Colley
Store Manager
Terry Colley currently manages the Hollywood Feed location in Naperville Illinois. He has been in the healthy pet retail business for over 25 years. Terry currently has two rescue fur babies and always willing to add another one to the pack. Terry loves anything to do with the outdoors-camping, fishing, hunting and hiking. He has been with the company for over 4 years and loves building a knowledgeable team and enjoys all the conversations with the customers and their pets.
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor

Recent Reviews

4.8 out of 5.0
Rating 4.8
(39 Reviews)
Leave a Review
  • 4.8 out of 5
    Rating 5.0
    The employee are fantastic, and always friendly toward the pets that are brought in. They are knowledgeable and very friendly. What a great store.
    Response from Hollywood Feed
    Thank you John for the kind words! We appreciate your continued support! Our Naperville store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations. Our team works hard everyday to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family like our own. Thank you for being a part of the Hollywood Feed family, and we look forward to seeing you again soon!

    Michael S
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.8 out of 5
    Rating 1.0
    Changes in reward packages already or partially earned will lose customers.
    Response from Hollywood Feed
    Hi, John! At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience at our Naperville location as it appears we've dropped the ball. We do value our customers and believe in making you feel important. The rewards program has not disappeared, but only has gotten better! Hollywood Feed's Frequent Feeder Program was made to show gratitude on your favorite pet food brands. Our Frequent Feeder program works by averaging the purchases made under a particular brand over time and taking the average amount off of your redeemable purchase. Whether you make in-store purchases or online orders for Same Day Delivery or Curbside Pickup at a local Hollywood Feed store your Frequent Feeder points will count towards a reward credit. Everything is digital so no need to keep up with punch cards.
    We would like to look further into your Frequent Feeder Program on your account to ensure it is being applied correctly. Contact our Customer Service Department at 888-816-8691 to further assist you with this. We certainly hope to hear from you soon and that you'll give us the opportunity to make your next visit better than your last!
  • 4.8 out of 5
    Rating 5.0
    Very helpful
    Response from Hollywood Feed
    Dee, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!

    Michael S
    Customer Service
    Hollywood Feed

    Be sure to visit
    hfu.hollywoodfeed.com to enroll in Hollywood Feed University
    alongside our employees while we learn more about our pets' health &
    behavior from veterinarians, nutritionists, and other accredited
    members of the pet industry!
  • 4.8 out of 5
    Rating 5.0
    Great experience utilizing the Self-Service Dog Wash. My Alaskan Malamute Ella and I will be back!
    Response from Hollywood Feed
    Julie, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer! We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Top notch customer service in the Naperville store.
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Good prices
    Response from Hollywood Feed
    Bonnie, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer!  We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Great customer service, staff is always very friendly and helpful
    Response from Hollywood Feed
    Heidee, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer!  We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Always helpful staff.
    Response from Hollywood Feed
    Cynthia, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
  • 4.8 out of 5
    Rating 5.0
    Beautiful, clean store.
    Response from Hollywood Feed
    Nancy, thank you so much for your excellent review! Our team strives to make every customer's shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! We are thrilled to have such amazing feedback. Hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Clean and friendly! Couldn’t ask for anything better
  • 4.8 out of 5
    Rating 5.0
    Very helpful with finding particular items in the store and with great recommendations!
    Response from Hollywood Feed
    We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    The service was excellent! They were very attentive and respectful! Great selection of toys and overall pet products! Looking forward to return when I’m back in the area :D
    Response from Hollywood Feed
    Melissa, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Clean, super friendly & helpful, great products
    Response from Hollywood Feed
    Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.8 out of 5
    Rating 4.0
    Great customer service. Very friendly staff. I'm glad I found this place.
    Response from Hollywood Feed
    Beth this review is amazing! Thank you for the kind words! We are proud of our stores and the teams! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We'd love to learn more about how we could improve from 4-stars to 5-stars - please email us your feedback at bark@hollywoodfeed.com. We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Excellent customer service.
    Maureen was very good on product knowledge.
    She extremely friendly and her communication skills were outstanding.
    Response from Hollywood Feed
    We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Friendly and helpful! Would highly recommend!!
    Response from Hollywood Feed
    Chris, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer!  We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Great selection, attractive store, and excellent customer service. Highly recommend!
    Response from Hollywood Feed
    Lynn, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    The employees are the best, friendly and helpful.
    Response from Hollywood Feed
    Joan, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
  • 4.8 out of 5
    Rating 5.0
    Great experience every time I visit. Staff always friendly and eager to help. Facility always clean and wash bays fully cleaned stocked and ready to go. They have made great recommendations for both my dogs feedings , treats, toys, etc. Will recommend to friends
  • 4.8 out of 5
    Rating 5.0
    Wonderful employees always willing to assist.
    Response from Hollywood Feed
    Linda, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
Displaying reviews 1 - 4 out of the 20 most recent
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