About Hollywood Feed Sandy Springs
Hollywood Feed is a natural and holistic pet specialty retail store. We aim to provide superior customer service and work to improve the lives of pets. Hollywood Feed was established in 1950 as the local feed store on Hollywood Street in Memphis, TN. We counted the Memphis Zoo, Memphis Animal Services, and the Memphis police force among our original house accounts. Over the next three decades, Hollywood Feed was the place to get pet food, good advice, and friendly service. After being customers for many years, the current owners acquired Hollywood Feed in 2006 with the intention of building on the legacy of helping pets, their owners, and people in the community.
Today, Hollywood Feed continues our commitment to help pets and people by offering our four-legged friends high-quality foods, USA-made treats, toys, beds, and more. Our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists every year. We believe the best customer service involves helping pet owners make informed decisions about pet products.
Hollywood Feed also remains committed to the community. Our "Made In" products are sourced 100% from the United States and produced by Americans in the communities we serve. In addition, we donate over 100,000 pounds of dog food and other supplies every year to our rescue group partners. Each of our retail locations hosts regular adoption events with local shelters and rescue groups.
At Hollywood Feed, we have always believed in doing what is right for our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. That’s why we stand by our Hollywood Feed Promise: "If your pet doesn't love it, or you don't love it, we'll gladly replace or refund it."
We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.
- Rating 5.04/5/19Great associates.Response from Hollywood Feed4/5/19Lynne, thanks so much for this great review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! It is always a pleasure to have such wonderful feedback!
- Rating 5.03/22/19Friendly, helpful staffResponse from Hollywood Feed3/22/19Thanks for the wonderful review, Carrie! Our team works hard to provide the best experience for all of our guests!! We are so happy that you were pleased with your visit - and we hope to see you again soon!
- Rating 5.03/21/19Everyone was super friendly and gave my dogs lots of love!Response from Hollywood Feed3/22/19Jennifer, we greatly appreciate your positive review! Our customers are so much more than just customers, they often become family and we are so happy to have you as part of the Feed Family! We hope to see you again soon!
- Rating 5.03/8/19Yes
Great customer serviceResponse from Hollywood Feed3/8/19Mark, we are always excited to receive such an amazing review! Great customer service is always something our associates strive for and we are happy to have such great feedback!
- Rating 5.02/24/19Excellent customer service. Employees showed personal interest in me and my dog. They took time to help me find what I needed without me having to ask. They also helped me carry my items to my car. Very pleased customer.Response from Hollywood Feed2/24/19Thank you so much for the fantastic review, Arelis! Our team strives to go above and beyond to provide the best service during every visit! We're thrilled you're pleased and hope to see you again soon!
- Rating 5.02/8/19I have never been to a store, let alone a pet store, that has remembered me, my pet's allergies and our names besides hollywood feed. They always update us on sales and reminders of what my dog likes. They're always so welcoming and friendly. They are simply the best.Response from Hollywood Feed2/9/19Thank you so much for the wonderful review, Kaitlyn! Our team strives to go above and beyond for each customer, to the point they begin to feel like part of the pack! We're thrilled you're pleased with our service and hope to see you again soon!
- Rating 5.02/8/19The associates are alway available and helpful, without being intrusive. Me & my pup love shopping our local Sandy Springs store!Response from Hollywood Feed2/8/19Thank you so much for the fantastic review, Suzanna! Our team strives to go above and beyond to ensure each customer has an excellent experience! We hope to see you and your pup again soon!
- Rating 5.02/8/19Every time we walk in there is someone asking if there is something they can help us find. They know our dog by name and he has been posted on the Facebook page! We love how we don’t have to check the ingredients on every product because we can trust Hollywood feed!Response from Hollywood Feed2/14/19Lauren, thank you for taking the time to leave such a wonderful review! Our team attends monthly training on pet products and nutrition so that we can better serve our customers and their furry friends, who often become just like family! Feeding them something we can all trust is very important!! We look forward to seeing you again very soon.
- Rating 5.01/25/19Best customer service. Very helpful employees!!Response from Hollywood Feed1/26/19Alisa, thank you so much for the wonderful praise! Our team strives to go above and beyond for every customer! We hope to see you again soon!
- Rating 5.01/18/19I absolutely love this store!! The customer service is incredible! They are super helpful - greet me as I walk in, get my dog food for me and take it out to the car for me.Response from Hollywood Feed4/5/19Elizabeth, thank you for taking the time to leave this outstanding review! Our team strives to go above and beyond to make every customer's experience, exceptional! We hope to see you again soon!
- Rating 5.012/28/18I frequent 3 HOllywood Feed stores in my metro area - the service is always wonderful and I always receive relevant information pertaining to my dog. I love the product selection and the quality. Plus gift ideas galore. A great experience.Response from Hollywood Feed12/28/18Wow! Thank you for the absolutely incredible review, Lynn! Our team strives to provide exceptional service and products to our customers and their furry friends! We're thrilled to hear that you are pleased and we hope to see you again soon!
- Rating 5.012/28/18Love this place! Great staff and very convenientResponse from Hollywood Feed12/28/18Johannette, thank you so much for the wonderful review! Please come and see us again soon!
- Rating 5.012/7/18Love this store. Excellent customer service. The staff is knowledgeable and helpful and the selection is great. Thanks for opening in Atlanta. Best pet store ever!!!Response from Hollywood Feed12/7/18Wow! We sincerely appreciate this amazing feedback and review, Marina! Our team is dedicated to sharing our knowledge and providing fantastic service to each of our customers -especially our four-legged ones! Please come and see us again!!
- Rating 5.012/7/18I love this store! All the staff are so friendly! The products are fairly priced & they have a frequent buyer program for the stuff you buy all the time. The only pet store I go to!Response from Hollywood Feed12/7/18Lisa, thank you so much for the wonderful review! Our team works hard to provide exceptional products and service to our customers. We understand that our pets are our family, which is why we are dedicated to offering the best prices and awesome deals! We certainly hope to see you again soon!!
- Rating 5.010/11/18Love the selection and the service. Fun to bring our new puppy in to look around. Very clean and a wide selection of all kinds of supplies. Check it out.Response from Hollywood Feed10/12/18Shannon, thank you for the 5-Stars and wonderful feedback! We love offering amazing products for our customers and their furry friends! We hope to see you and your fur-baby again soon!
- Rating 4.010/11/18Well kept store with good selection. I buy it, but this dog food is just ridiculously expensive no matter where you buy it.Response from Hollywood Feed10/11/18Kim, thank you for the great review! Our team is dedicated to providing exceptional products for the best price. We work hard to ensure our prices are competitive and offer a price match guarantee! We certainly hope to see you again soon!
- Rating 1.010/11/18Not a fan of the staff at this location. They hover over
You. When you actually need something not very helpful.Response from Hollywood Feed10/15/18Thank you so much for sharing your review, Monica. We always appreciate feedback from our customers as it helps us to learn and improve. We are sorry to hear that you felt your visit to our Sandy Springs store was an unpleasant one. We encourage our staff to be attentive to our guests, but we don't want them to make anyone uncomfortable. We understand that it can be frustrating to be interrupted multiple times during your visit, and we can definitely pass it along to our Sandy Springs team so we can improve our communication skills with each other. Customer service is an area that we, as a company, want to go above and beyond. This is something we focus on so we can share our knowledge, answer questions, or help carry items to the counter, not for monetary gain as we do not work on commission, but for the benefit of our customers and their pets. We will be escalating this issue to the regional manager of this location, George, so that he can properly address the team. Please feel free to reach out to him directly at firstname.lastname@example.org to further discuss your visit. We apologize again for this negative experience, but please keep in mind that our team had the best intentions. We hope to hear from you soon so we are able to make this right!
- Rating 5.010/11/18Excellent!!Response from Hollywood Feed10/11/18We appreciate this awesome review, Gene!!
- Rating 5.010/11/18The service I've received each time I visit have been 110% each time. My dog loves it here and so does my family members. Highly recommending this place to other peopleResponse from Hollywood Feed10/11/18Thank you for this amazing review, Lucien!! Our team works hard to provide the best service to all of our guests - especially our four-legged guests!! Come back and see us again soon!!
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