Store Information
| Day of the Week | Hours |
|---|---|
| Monday | 9:00 AM - 7:30 PM |
| Tuesday | 9:00 AM - 7:30 PM |
| Wednesday | 9:00 AM - 7:30 PM |
| Thursday | 9:00 AM - 7:30 PM |
| Friday | 9:00 AM - 7:30 PM |
| Saturday | 9:00 AM - 7:30 PM |
| Sunday | 10:00 AM - 6:30 PM |
Open Today
*Dog Wash Closes An Hour Early Each Day
(256) 721-4075
419 John Henry Wy
Suite G
Madison, Alabama, 35757
419 John Henry Wy
Suite G
Madison, Alabama, 35757
Services
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Dog Wash
Grooming Services
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CURBSIDE PICK-UP
ORDER BY 6PM & PICK-UP SAME DAY
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About Hollywood Feed - Clift Farm
Hollywood Feed is a natural and holistic pet specialty retail store in Madison, AL. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members.
We invite you and your furry family members to come see why Hollywood Feed is a different breed of pet supply store.
Our Promise
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
- Shawn McGhee, Proprietor
Recent Reviews
4.8 out of 5.0
Rating 4.8
(404 Reviews)- Rating 5.0I did not catch the name of the gentleman that assisted me, but he was super helpful, the store was clean and organized, and I enjoyed my shopping experience.
- Rating 5.0Great customer serviceResponse from Hollywood FeedJanuary 25, 2023We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
Taylor M.
Customer Service
Hollywood Feed
Be sure to visit
hfu.hollywoodfeed.com to enroll in Hollywood Feed University
alongside our employees while we learn more about our pets' health &
behavior from veterinarians, nutritionists, and other accredited
members of the pet industry! - Rating 5.0Fantastic customer service and expertise with recommendations for my food allergy pup! Very impressed.Response from Hollywood FeedJanuary 26, 2023Brittni,
Thank you so much for your positive review! We are so happy we were able to help you find a great food for your furbaby. Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that pets are a huge part of our customers' lives, and we make it our mission to make them and you a part of the Feed Family! We've now opened up much of our internal training to the public so that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feedback! Come back and see us again soon!
Amber W.
Customer Service
Hollywood Feed
Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry! - Rating 5.0Very nice groomer and store employeeResponse from Hollywood FeedJanuary 26, 2023We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
Deetrik G.
Customer Service Liaison
Hollywood Feed
Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry! - Rating 5.0Best customer service! If you need anything they will help you with a smile.Response from Hollywood FeedJanuary 26, 2023Thank you Mikayla for the kind words! We appreciate your continued support! This store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations. Our team works hard every day to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family, like our own. Thank you for being a part of the Hollywood Feed family, and we look forward to seeing you again soon!
Bryan Y.
Customer Service Liaison
Hollywood Feed
Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry! - Rating 5.0Great staff who are always helpful! I trust them for my pets well being.Response from Hollywood FeedJanuary 24, 2023Thank you Nicole for the wonderful review! Our Madison store has an awesome team and we are grateful to have them in our store! We are happy that they were able to give you the best customer service and help you find the best products for your fur-baby. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for visiting Hollywood Feed and being a part of our family! We look forward to seeing you soon!
Taylor M.
Customer Service
Hollywood Feed
Be sure to visit
hfu.hollywoodfeed.com to enroll in Hollywood Feed University
alongside our employees while we learn more about our pets' health &
behavior from veterinarians, nutritionists, and other accredited
members of the pet industry! - Rating 5.0I received excellent, quick, friendly service.Response from Hollywood FeedJanuary 17, 2023Thank you so much for your positive review! Our team aims to provide the highest level of customer service possible while attending to each individual's needs (and pace!). We are thrilled that you were pleased with our quick and efficient service, and we hope to see you again soon!
- Rating 5.0Great service and knowledgeable staff.Response from Hollywood FeedJanuary 17, 2023Thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that pets are a huge part of our customers' lives, and we make it our mission to make them and you a part of the Feed Family! We've now opened up much of our internal training to the public so that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feedback! Come back and see us again soon!
Deetrik G.
Customer Service Liaison
Hollywood Feed
Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry! - Rating 5.0Always very helpful and great customer service!Response from Hollywood FeedJanuary 17, 2023Kristen, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
Deetrik G.
Customer Service Liaison
Hollywood Feed
Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry! - Rating 3.0The previous employees at my local Hollywood Feed store helped me do much with my sick , picky little dog . They had time to talk and helped to give suggestions with food . Wonderful! But…. I was just in the store to return some food and there were all new people . A lady , a young kid and a crotchety short bald man . The young boy was nice enough but apparently learning , the lady only checked us out but the man was rude and honestly not good for your business. He needs to learn customer service and if he is working in a service industry, he needs to be helpful without being snotty and sarcastic. This is not the first encounter as I was there a week earlier to exchange. That is the store policy for exchange and when my very sick dog will not eat a certain food any longer , I have to take back and exchange. Like I said before, the previous group of employees were so very helpful and empathetic to our issues. Please look into this or your store will be loosing money due yo this one person.
- Rating 5.0First time at Hollywood Feed. Super impressed. Staff greeted us at the door and amazingly assisted in determining what was best for our girls. Shelves were well stocked. Pricing was very reasonable. So, in todays shopping market, this was amazing. Kudos to the staff.Response from Hollywood FeedJanuary 11, 2023Thank you for this glowing review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. Come back and see us again soon!
Deetrik G.
Customer Service Liaison
Hollywood Feed
Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry! - Rating 5.0hope they get a driver for my next order...car looks great in parking lot
- Rating 5.0Great customer service and grooming from AshleyResponse from Hollywood FeedJanuary 9, 2023Thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about our store! We think they're awesome too. You and your fur baby are like family to us and we're happy you have allowed a great connection with our team. Our groomers love to make every pet look and feel like royalty and we're thrilled to know that they have met your expectations! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
Taylor M.
Customer Service
Hollywood Feed
Be sure to visit
hfu.hollywoodfeed.com to enroll in Hollywood Feed University
alongside our employees while we learn more about our pets' health &
behavior from veterinarians, nutritionists, and other accredited
members of the pet industry! - Rating 5.0.Response from Hollywood FeedJanuary 5, 2023A 5-star review from a 5-star customer! Thank you for the great feedback, Jennifer! Because of awesome customers like you we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
- Rating 5.0The pick up option works extremely well. I recommend highly!Response from Hollywood FeedJanuary 4, 2023We're so glad to hear you're enjoying our Curbside Pick-up service!! We’re thrilled to hear that you are also pleased with our customer service. Thank you for providing us with awesome feedback about this service!
Taylor M.
Customer Service
Hollywood Feed
Be sure to visit
hfu.hollywoodfeed.com to enroll in Hollywood Feed University
alongside our employees while we learn more about our pets' health &
behavior from veterinarians, nutritionists, and other accredited
members of the pet industry! - Rating 5.0I believe a 5 star is still deserved as I have had all good experiences with purchases in store, thru curbside, and home delivery. I did have an issue on my last purchase. I did curbside purchase that included a $5.00 tip. Received a notice that my order was ready. I came to the store and called twice with no answer. I had to go in and pick up my order. The store looked empty of employees. I looked around and found someone that looked like he was taking inventory. I told him that I had a curbside order and had called twice with no answer. He seemed a bit bothered as I was taking him away from his task. I told him jokingly that I should get my tip since I was making my delivery myself. He didn't have any response. No apology but he did tell me to have a nice day.Response from Hollywood FeedJanuary 2, 2023Thank you Richard for this feedback. Our Clift Farm store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. We would love additional feedback to ensure your next visit is better than your last! Please share details of your experience with us at bark@hollywoodfeed.com so we can make improvements. We appreciate you being a part of the Hollywood Feed family! We hope to see you again soon.
Bryan Y.
Customer Service Liaison
Hollywood Feed
Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry! - Rating 4.0The staff is very helpful and the products are good. The only complaint I have is that the artificial fragrance in the store is so strong that I can only stay a couple of minutes at a time. I don't understand why they have it turned up so high. Makes it a very uncomfortable shopping experience.Response from Hollywood FeedDecember 31, 2022Thank you for reaching out to us. I am so sorry for your experience. I am escalating this complaint to our Operations Manager. The scent is from a scented oil machine that we use company wide, and every store has one. This is to keep away different pet odors out of stores. Our regional managers do store inspections every month and one of the items to be checked is the scent machine. Your complaint has been sent to the Operations and Regional Manager of this location. If you would like to reach out to the Regional Manager, Joy Varden, by email you can do so at joy@hollywoodfeed.com. However, thank you for the kind words and the 4-star review! Again, we are very sorry for your less than exemplary visits, and hope that you will continue to shop at Hollywood Feed.
- Rating 5.0When I walked into the store, an employee immediately asked if she could help me find something.
She proceeded to help me find the three items I needed. She also asked me some questions about my dog and provided some recommendations for a couple of additional items.
I was pleased that I was able to get everything I went in to purchase. I did buy one of the recommended items. My Stella has loved all of her new treats!
I was also pleased to receive 5,000 points on the Fetch app for this purchase.
I will continue to shop at Hollywood Feed.Response from Hollywood FeedDecember 27, 2022Jan, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! - Rating 5.0Great customer service! I am always greeted when I come in and someone is always on the floor asking if you need assistance finding something or answering any questions you have.Response from Hollywood FeedDecember 27, 2022We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
- Rating 5.0Customer service at Hollywood feed is always superb! From the representatives in the store, to delivery, they always go above, and beyond to make their customers happy!Response from Hollywood FeedDecember 20, 2022We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
Displaying reviews 1 - 4 out of the 20 most recent
Taylor M.
Customer Service
Hollywood Feed
Be sure to visit
hfu.hollywoodfeed.com to enroll in Hollywood Feed University
alongside our employees while we learn more about our pets' health &
behavior from veterinarians, nutritionists, and other accredited
members of the pet industry!